Operations Manager (Madison)
Operations Manager (Madison)
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Job Description
Overview
Midwest Alarm Services was founded in 1950 in Des Moines Iowa. Per Mar Security Services acquired Midwest Alarm Services in Midwest Alarm Services has15 locations throughout the Midwestand is one of the largest Notifier Distributors in North America. We are a leading life safety company dedicated to providing top-notch fire alarm and life safety solutions across multiple locations. With a strong commitment to protecting lives and property we pride ourselves on delivering exceptional customer service and maintaining the highest standards in safety and compliance.
Our experts primarily work withcontractors building owners property managers andfacilities directors to design and implement reliable life safety solutions.
Job Skills / Requirements
The primary responsibility of the Operations Manager is to supervise the installation and service departments of the branch. This includes mentoring and empowering employees so as to complete tasks in a highly efficient manner as well as working with customers to ensure the work completed exceeds their expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In this role we offer you:
- Company vehicle laptop and cell phone
- Competitive pay and bonus opportunities
- Benefits including generous PTO 401K with match health/dental/life/disability insurance
- Being part of a fast-paced office with the opportunity to influence growth and change
In this role you will:
- Assist Sales in system design and requirements.
- Help to develop promote and enforce operations policies and procedures for the branch.
- Responsible for supervision of Installation Inventory and Service Departments.
- Interview hire lead and evaluate staff
- Assist the Midwest Customer Service Department on troubleshooting any customer issues.
- Help train technicians on Monitoring Center and alarm technology.
- Provide regular Training opportunities to employees in order to meet the needs and requirements of the client and Midwest Alarm Services.
- Assist in the development of service efficiencies and installation methods that will improve branch operations and customer support.
- Assist Service and Installation coordinators to properly follow up schedule and complete work.
- All other reasonable duties as assigned by the Director of Operations specific to the operation of daily business functions.
ADDITIONAL MANAGEMENT DUTIES
- Hire train and mentor direct reports and provide additional training as necessary.
- Oversee installation and service supervisors.
- Travel as required. Some overnight travel is expected.
What youll need:
- High School Diploma or GED is required. Technical training or degree in related field preferred.
- Must have 3-5 year of experience as a lead technician manager or supervisor in the Fire Alarm or Construction Industry and solid knowledge of installation design and repair of Fire Alarm Systems.
- Must be able to obtain specified licensure/certifications to perform work in the industry according to the rules and regulations prescribed by the state in which the branch operates.
- NICET II certification is recommended but not required.
- Must have a valid drivers license and good driving record.
- Must have mathematical skills including the ability to calculate figures and amounts such as interest proportions percentages area circumference and volume along with the ability to apply concepts of basic algebra and geometry.
- Must have knowledge of fire and electrical codes to ensure safe and proper installation of alarm systems and devices.
#MIDW
Education Requirements (All)
High School Diploma/GED
Additional Information / Benefits
Benefits: Medical Insurance Life Insurance Dental Insurance Vision Insurance Paid Vacation 401K/403b Plan
This job reports to the Director of Operations
This is a Full-Time position
Number of Openings for this position: 1
Required Experience:
Manager
Employment Type
Full-Time
