Lead Desktop Support Technician
Lead Desktop Support Technician
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Job Description
Stefanini Group is hiring!
Exciting opportunity awaits let us help you get started!
Click Apply now or you may call: / email: Pragy Sharma () for faster processing!
Job Description
Senior IT Technician with advanced Microsoft Setup skills HP Hardware skills and team leader skills. Needed to manage the day-to-day operational and tactical aspects of the PC Lifecycle Service team in Alpharetta GA. This position is 100% on-site. Expected Service Hours are 8 am to 5 pm Monday to Friday.
The position will manage and monitor task assignments across the entire PC Lifecycle Service team. The position is also responsible for inventory management KPI reporting and interaction as a single point of contact with IT service management.
Duties
- Team Management responsibility of the on-site team providing the PC Lifecycle Service including:
- Manage capacity of PC Lifecycle on-site team in APH T
- Manage quality assurance of all delivered work as part of the PC Lifecycle Service
- Responsible for KPI reporting
- Single point of contact for IT Service Management
- Ensure the on-site team follows all agreed procedures and work level instructions
- Technical work as Windows 11 installation technician for
- New PC setup (Windows 11 M365 MS MFA Data Transfer additional software installation)
- Recovery of returned PCs (cleaning minor repairs asset management)
- Inventory management of returned PCs and newly ordered PCs
- Facilitation of PC repairs of returned PCs where needed and in alignment with PC Lifecycle Service guidelines (warranty repairs via HP)
- End of life processing of PCs at the end of lease / lifecycle in alignment with PC Lifecycle Service guidelines (return of hardware to HP)
- User interaction during PC setup / redeployment / retirement
Requirements
- Bachelors degree in information technology or similar field.
- Team leader experience
- 5 years of active experience with Windows PC Setups software installation PC troubleshooting
- Expert in Windows 11
- Expert in M365
- Expert in Microsoft Azure environment incl. Company Portal software distribution
- Familiarity with Microsoft Azure Multi-Factor authentication (MFA)
- Familiarity with ServiceNow as order and incident management solution
- Familiarity with HP Windows PC Hardware
- Familiarity with UPS shipping process
- Customer oriented with good communication skills
- Must show attention to detail and reliability
- Basic data analysis / MS Excel skills
- Experience with Microsoft PowerBI for KPI reporting is desired
*Listed salary ranges may vary based on experience qualifications and local market. Also some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore onshore and near shore outsourcing IT digital consulting systems integration application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas Europe Africa and Asia and more than 400 clients across a broad spectrum of markets including financial services manufacturing telecommunications chemical services technology public sector and utilities. Stefanini is a CMM level 5 IT consulting company with global presence. We are CMM Level 5 company.
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Required Experience:
IC
Employment Type
Full-Time
