Part Time - IT Support Specialist

At Schumacher Electric you wont just fix issues youll empower teams across the organization by delivering smart responsive and secure IT support. From troubleshooting desktops to optimizing networks your expertise will drive operational excellence and shape the future of our digital workplace. The IT Support Specialist is responsible for providing technical support troubleshooting and issue resolution to end-users within the organization. This position involves handling various IT-related inquiries diagnosing and resolving hardware and software problems and ensuring the smooth operation of computer systems and networks. The IT Support Specialist collaborates with cross-functional teams including IT administrators network engineers and application developers to deliver efficient and effective IT support you the go-to tech problem solver in your circle Join us as an IT Support Specialist and keep our systems --- and people --- running smoothly.

Duties/Responsibilities

• Provide first-level technical support to end-users responding to IT inquiries through a ticketing system phone email or in-person.
• Diagnose and troubleshoot hardware and software issues related to desktops laptops printers and other peripherals.
• Assist in setting up and configuring new hardware and software for employees.
• Install and update software applications and operating systems on end-user devices.
• Ensure the proper functioning of computer systems networks and other IT equipment.
• Administer Microsoft 365 applications and other software applications.
• Collaborate with IT administrators and network engineers to resolve network connectivity issues.
• Perform regular system maintenance including updates patches and system optimizations.
• Monitor and manage IT helpdesk ticketing system ensuring timely and effective issue resolution.
• Escalate complex technical issues to the appropriate IT support teams for further investigation.
• Maintain accurate records of IT support activities and resolutions.
• Educate end-users about basic IT procedures security best practices and software usage.
• Assist in the deployment of IT security measures including antivirus and firewall updates.
• Provide remote support for off-site employees as needed.
• Collaborate with IT team members to identify recurring issues and recommend process improvements.
• Stay informed about emerging technologies and industry trends to enhance IT support services.
• Perform responsibilities in a manner consistent with Schumachers purpose core values and strategic anchors.
• Regular attendance is an essential function of the job.
• Other duties as assigned.

Required Skills/Abilities

• Strong technical knowledge and troubleshooting skills for desktops laptops operating systems and software applications.
• Familiarity with networking principles protocols and troubleshooting techniques.
• Proficiency in Microsoft 365 applications and productivity software including MS Office Copilot et als.
• Knowledge of IT security best practices and data protection measures.
• Excellent customer service and communication skills with the ability to convey technical information to non-technical users.
• Strong problem-solving and analytical abilities with attention to detail in issue resolution.
• Ability to work independently and collaboratively in a team-oriented environment.
• Effective time management skills with the ability to prioritize and manage multiple IT support tasks.
• Willingness to continuously learn and adapt to new technologies and IT procedures.
• Commitment to upholding IT policies and ensuring data privacy and security.
• Flexibility in working hours to support occasional after-hours and weekend IT support needs.
• Familiarity with IT service management and helpdesk ticketing systems.
• Proactive attitude with a focus on delivering high-quality IT support services.
• Excellent Windows 10 & 11 and MacOS knowledge.
• Active directory knowledge.
• Must have flexibility in schedule to assist employees in multiple time zones.
• Proficiency in written and spoken Spanish is a plus.

Qualifications

• Education: associate degree in information technology computer science or a related field.
• Experience: 3 years proven experience in an IT support role preferably in a helpdesk or technical support role.
• Internal applicants: 6 months successful demonstration of current position responsibilities approval from current manager and a relevant combination of education continuing education and experience.
• Candidates who do not meet the specified educational or experience requirements but possess equivalent qualifications and relevant experience may be considered for this position. The company will assess candidates on a case-by-case basis to determine their suitability for the role based on their overall qualifications skills and demonstrated capabilities. The decision to consider education and experience equivalencies will be at the sole discretion of the hiring team and will comply with applicable laws and regulations.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities. Equal Opportunity Employer/Veterans/Disabled