TRICARE Beneficiary Services Representative – Fort Buchanan, PR

Make a Difference Join Our Leidos TRICARE Team at Fort Buchanan Puerto Rico!

Are you looking for a rewarding opportunity Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact develop new skills and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE-eligible beneficiaries receive the healthcare services and support they need.

What Youll Do:

• Verify Benefits & Enrollment: Process enrollments disenrollments portability transfers and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources benefits enrollment and claims assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing maternity and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations maintain confidentiality and proper handling of Protected Health Information (PHI) and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support train new team members and other duties as assigned.

Basic Qualifications:

• High School diploma or GED or equivalent years of experience
• U.S. Citizenship
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position Tier 1)
• 3 years of customer service experience

Essential Skills:

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word Excel PowerPoint Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others both in person and on the phone
• Self-starter able to work independently and with minimal supervision
• Strong organizational time management and multitasking abilities
• High attention to detail

Preferred Qualifications:

• Associates degree
• Bilingual (Spanish / English)
• Familiarity with TRICARE Overseas Program Defense Enrollment Eligibility Reporting System (DEERS) DOES and MHS Genesis
• Work background in the following areas:
  • U.S. military healthcare delivery system or civilian managed care
  • Medical or clinical environment
  • MHS Genesis or civilian healthcare systems medical claims

SALARY: The annual salary for this specific position is $32000 and the program is not able to negotiate that.

Come break things (in a good way). Then build them smarter.

Were the tech company everyone calls when things get weird. We dont wear capes (theyre a safety hazard) but we do solve high-stakes problems with code caffeine and a healthy disregard for how its always been done.

Original Posting:

For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.