Project Coordinator, Professional Services

Available Location: Austin TX

About the role

The Project Coordinator role is split into two areas of responsibility. The first is being responsible for all project resourcing activities to ensure all Services and Professional Services team members maintain the required levels of billable hours working with Consultants PMs and engineers. The second area is working directly with end customers or partners to coordinate light-touch engagements to ensure customers have the required resources and their expectations are met.

Responsibilities

Resource Coordination

• Collaborates with managers of technical delivery resources in the deployment of resources in supported domains/time zones to make suggestions.
• Makes recommendations to business stakeholders on skill/accreditation adjustments to meet business demands. Seeks cross-group and leadership collaboration to guide team members on facilitating skill development.
• Handles escalations and resolves global/complex staffing issues.
• Progresses all active staffing requests within pre-agreed SLAs. Analyzes SLA data and coaches others on efficiency to improve results and support compliance and suggests changes to the leadership team to accurately capture business scenarios through metrics and SLAs.
• Escalates to management as required on resource shortages or challenges.
• Acts as a single point of contact for all resource requirements.
• Ensures the resourcing tools are updated daily with all internal systems as required.
• Manages non-billable usage where applicable.
• Ensures consulting obtains its billable target.
• Spots additional opportunities to maximize resource usage to ensure consistent growth and to remove gaps in diaries.

Project Coordination

• Creates and manages small engagements with the required level of governance as defined within the PMO methodology.
• Ability to keep customer and internal resources fully informed of the status of projects and serve as a liaison between all parties.
• Owns the engagement lifecycle and is responsible for managing and driving the project to success under control.
• Manages technical resources within budget and project schedule.
• Consistently delivers high-quality services to our clients in a professional manner.
• Works closely with customers to ensure the right resources are booked on the right projects at the right time.

Desired Experience/Skills

• Customer-Facing Coordination: experience coordinating customer-facing engagements with a defined delivery methodology.
• Ability to drive change and push towards greater quality and success within the business and with the customer in a constructive manner.
• Ability to inspire co-workers to attain goals and pursue excellence.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.