Service Writer II
Service Writer II
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Salary Not Disclosed
1 Vacancy
Job Description
The Service Writer ensures quality customer service and support in person via phone or e-mail. This often includes quoting service work selling additional services updating the customer in a timely manner contacting the customer when quotes and/or work is completed with final pricing.
ESSENTIAL JOB FUNCTIONS:
- Support the service team by maintaining complete job files including correspondence relative to approvals etc. which tie back to more prompt payment(s).
- Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
- Creation of repair orders to include customer concerns contact info unit info etc.
- Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
- Maintain job files with all pertinent correspondence to each job.
- Daily yard checks and logs and update the customer accordingly
- Update daily key performance indicators (electronic and printed) to be posted in the shop.
- Interact with service management team and technicians.
- Ensure fabrication materials are readily available in stock
- Allocate and pull parts for repairs orders
- Research and order parts to job spec
- Pickup parts as needed
QUALIFICATIONS:
- High School Diploma required; Associates or Bachelors degree a plus
- Prefer at least 5 years experience in a similar role
- Self-starter with excellent customer service skills
- Strong organizational and time management skills
- Detail oriented
- Strong written and verbal communication skills
DCI Benefits:
- 401(k) with generous employer match
- Medical Dental and Vision Insurance
- Employee assistance program
- Optional Health savings account & Flexible spending account
- Life insurance
- Paid time off & 10 paid holidays
- Parental leave
- Referral program
- Tuition reimbursement
Employment Type
Full Time
