At Dover Fueling Solutions (DFS) we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do but what really fuels us is our people. Theyre the heart of our company. As an employee our promise to you is that youll work on new and innovative products and solutions be mentored by managers and teammates who are collaborative caring and act with integrity and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects both locally and globally will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations made up of some of the most trusted leading-edge brands in the industry. As part of Dover Corporation and with our talented innovative outstanding people we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment including clean energy solutions systems and payment automatic tank gauging and wet stock-management solutions DFS comprises the product brands of Wayne Fueling Systems OPW Fuel Management Systems ClearView Tokheim ProGauge Fairbanks LIQAL AvaLAN and Bulloch Technologies. Headquartered in Austin TX DFS has a significant technology development and manufacturing presence worldwide including facilities in Brazil China India Italy Poland the Netherlands the United Kingdom and the United States.

**this position will cover the Western side of the US including WA OR ID CA NV

**Candidate must live in WA OR ID NV CA

Position Summary:

Regional Service Managers (RSM) are responsible for managing Authorized Service Organizations (ASOs) across a designated territory. Reporting to the Manager of Regional Services RSMs will build and manage relationships with ASOs to ensure all Warranty Service Level Agreements are met. RSMs are the primary contact for service provider escalations questions training and development.

Position Duties:

• Manage ASO performance to ensure ASOs perform to Wayne requirements (to contractual quality safety response repair and reporting standard
• Conduct performance audits utilizing Oracle reports
• Ensure contractors are properly staffed trained and carry the appropriate genuine parts
• Interface with service team counterparts to establish best practices
• Analyze parts usage and open call reports for trends
• Manage warranty dollars and control costs in region through travel labor and service gaps
• Ensure Wayne policies and procedures are followed
• Visit customers and distributors in coordination with sales
• Investigate and mediate issues between contractors and customers
• Documents issues/resolution plans (communicates to all affected parties)
• Manages chronic problem resolution process
• Serves in an interface role or key internal/external customers involved with assigned projects
• Support local and regional trade show
• Recruit develop and maintain service network - For example: Develop service targets for service providers and add remove and develop ASOs based on service gaps and customer needs
• Identify weakness (product or ASO) and implement corrective measures
• Assist with the development and implementation of support plans (i.e. training etc.) for ASOs and customers
• Visit key customers with service personnel

Position Requirements:

• Bachelors degree in business engineering or equivalent experience
• Minimum 3 years of experience in petroleum equipment industry preferred
• Must have clear and effective communication skills
• Must have good computer skills (Microsoft Suite etc.)

#LI-BM1

#LI-REMOTE

Work Arrangement : Remote

Salary Range: 00 Annually

We consider several job-related non-discriminatory factors when determining the pay rate for a position including but not limited to the positions responsibilities a candidates work experience a candidates education/training the positions location and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical dental and vision insurance; wellness programs; health savings account health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident hospital indemnity and critical illness insurance; adoption surrogacy and fertility benefits and assistance; commuter benefits; parental military jury duty and bereavement leaves of absence; paid time off including13 paid holidays/floating holidays per calendar year paid vacation days and paid sick leavebusiness travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race colour religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please let us know. Likewise if you are limited in the ability to access or use this online application process and need an alternative method for applying we will determine an alternate way for you to apply. Please contactfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud where parties posing as Dover employees recruiters or other agents try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job or for a job offer by contacting us directly through our Dover and affiliated operating company websites at To learn how you can protect yourself review ourRecruitment Fraud Notice on our careers site.

This position may be located in:Americas : United States : Oregon : Clackamas
Americas : United States : California : Anaheim
Americas : United States : California : Apple Valley
Americas : United States : California : Bakersfield
Americas : United States : California : Barstow
Americas : United States : California : Brea
Americas : United States : California : Camarillo
Americas : United States : California : Chino
Americas : United States : California : Chino
Americas : United States : California : City of Industry
Americas : United States : California : Colton
Americas : United States : California : Corona
Americas : United States : California : Cypress
Americas : United States : California : El Centro
Americas : United States : California : Fontana
Americas : United States : California : Fresno
Americas : United States : California : Garden Grove
Americas : United States : California : Grand Terrace
Americas : United States : California : Hesperia
Americas : United States : California : Highland
Americas : United States : California : Imperial Valley
Americas : United States : California : Irvine
Americas : United States : California : Lake Elsinore
Americas : United States : California : Lake Forest
Americas : United States : California : Long Beach
Americas : United States : California : Los Angeles
Americas : United States : California : Modesto
Americas : United States : California : Moreno Valley
Americas : United States : California : Mountain Ranch
Americas : United States : California : Norris Rods
Americas : United States : California : North Hollywood
Americas : United States : California : Oakland
Americas : United States : California : Ontario
Americas : United States : California : Orange County
Americas : United States : California : Oxnard
Americas : United States : California : Rancho Cucamonga
Americas : United States : California : Redlands
Americas : United States : California : Riverside
Americas : United States : California : Sacramento
Americas : United States : California : San Bernardino
Americas : United States : California : San Diego
Americas : United States : California : San Francisco
Americas : United States : California : San Jose
Americas : United States : California : Santa Ros
Americas : United States : California : Shafter
Americas : United States : California : Sylmar
Americas : United States : California : Taft
Americas : United States : California : Thousand Oaks
Americas : United States : California : Valencia
Americas : United States : California : Ventura
Americas : United States : California : Yucaipa
Americas : United States : Idaho : Boise City
Americas : United States : Idaho : Idaho Falls
Americas : United States : Idaho : Meridian
Americas : United States : Idaho : Nampa
Americas : United States : Idaho : Pocatello
Americas : United States : Nevada : Henderson
Americas : United States : Nevada : Las Vegas
Americas : United States : Nevada : North Las Vegas
Americas : United States : Nevada : Paradise
Americas : United States : Nevada : Reno
Americas : United States : Oregon : Eugene
Americas : United States : Oregon : Gresham
Americas : United States : Oregon : Hillsboro
Americas : United States : Oregon : Milwaukie
Americas : United States : Oregon : Portland
Americas : United States : Oregon : Salem
Americas : United States : Washington : Bellevue
Americas : United States : Washington : Seattle
Americas : United States : Washington : Spokane
Americas : United States : Washington : Tacoma
Americas : United States : Washington : Vancouver

Job Function : Other