IT Engineer
IT Engineer
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$ 85000 - 100000
1 Vacancy
Job Description
About Zipline
About The Team You
We are a tightly-knit high-performing team dedicated to delivering exceptional customer experiences while driving growth opportunities company-wide all while prioritizing security. Our mission is to streamline workflows address challenges promptly optimize processes enhance automation for increased productivity facilitate rapid onboarding of new team members explore and adopt innovative software and hardware solutions and refine our SaaS infrastructure. Despite being a small team within a rapidly evolving startup we remain agile and ready to take on additional responsibilities at a moments notice ensuring that our colleagues receive top-notch support and service.
About You and The Role
Youre an ingenious driven flexible IT expert cool-headed even in the face of pressure dedicated to empowering every Zipline team member for peak performance. Problem-solving is your forte. No matter how complex the tech challenge you tackle it with ease leaving smiles in your wake. You thrive on exploring new software and hardware staying abreast of the latest tech developments in both business and personal spheres. Always available to lend a hand at a moments notice you adeptly manage shifting priorities. A valued team player you contribute insights across a spectrum of topics yet can also independently tackle tasks when necessary. Embracing variety in your daily duties you engage with customers through diverse communication channels forging connections and understanding the unique tech requirements of each individual within the office.
What Youll Do
Our ideal candidate has a technical background has experience in a customer support or IT admin role and understands the day-to-day aspects of an IT organization especially in a high-growth startup with ever-changing this role youll:
- Troubleshoot all IT-related topics and in-depth research to find the best technical solutions.
- Administer a wide variety of SaaS apps; provision/modify/remove access as needed.
- Order/procure equipment maintain vendor relationships and inventory management for all IT hardware and software.
- Partner with all business units and collaborate on projects.
- SaaS account management with an eye on security and cost evaluations.
- Communicate effectively and concisely to the entire company.
- Supporte a global workforce partnering with overseas IT teams both employees and consultants.
- Analyze existing processes suggest and make improvements and implement business processes where none exists.
What Youll Bring
- 3-5 years experience in a related IT Engineer or IT Help Desk role
- 5-star customer service mindset.
- Excellent verbal and written communication skills.
- Excellent teamwork skills.
- Familiarity with macOS Windows Linux iOS and Android devices.
- Ability to administer G-Suite for day-to-day operations
- Experience working with SSO (Okta OneLogin etc.).
- Capable of managing AV hardware and software including Google Meet and other video conferencing software.
- Strong knowledge of networking concepts (switching firewalls subnetting wireless technologies VPNs LAN/WAN etc.).
- Flexible work schedule; we take every opportunity to succeed as a company - sometimes that means early mornings late nights and unexpected phone calls and Slack messages outside of typical working hours.
- Ability to lift 30 lbs over short to medium distances carry light loads up and down stairs crouching or crawling as the situation demands.
- Prior IT/helpdesk/customer service experience particularly in an early-stage startup.
What Else You Need to Know
The starting cash range for this role is $85000 - $100000. Please note that this is a target starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills working location and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical dental and vision insurance; paid time off; and more.
Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race color ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status military or veteran status citizenship or other characteristics protected by state federal or local law or our other policies.
We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!
Employment Type
Full Time
