Enterprise Collaboration Services Engineer (Flexible/Hybrid)
Enterprise Collaboration Services Engineer (Flexible/Hybrid)
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$ 84353 - 126529
1 Vacancy
Job Description
Description of Work
- Are you ready to take the next step in your career Discover why NCDIT is the ideal destination for your professional growth -Why Work for NCDIT.We currently have an opening for anEnterprise Collaboration Services EngineerThe position is designated Statutory Exempt and is exempt from the State Human Resources Act.This position may be eligible for hybrid remote work in accordance with state policy and the agencys remote work program but does require weekly onsite work
This position will be part of the Enterprise Collaboration Services Tier 3 group of theDITService Delivery division. Primary duties of this position will be to serve as a lead Subject Matter Expert (SME) and product specialist for Microsoft 365 services and related collaboration tools. This includes understanding the Microsoft 365 roadmap and finding solutions to align with the new features or technologies implemented by Microsoft within the NC State policies and security guidelines. Additionally this position will provide consulting to other State Microsoft 365 Tenants.Duties include but are not limited to:- Oversees Microsoft 365 service enablement and adoption of Microsoft 365 core services across various state agencies.
- Collaborates with state agencies to understand business needs and aligns Microsoft 365 solutions accordingly.
- Communicates the value and benefits of Microsoft 365 services in non-technical language.
- Plans and ensures the implementation of the applications required for successful deployment of Collaboration services.
- Measures and reports on adoption metrics and user satisfaction.
- Creates and maintains the processes for configuration and releases management to support Microsoft 365 Collaboration
- Senior level support and escalation for all service support and service delivery issues in Enterprise Collaboration Services.
- Monitors all Collaboration Services management systems.
- Works in resolving highly complex technical issues.
- Serves as escalation and communication lead for customer issues.
- Works closely with other Service Owners and Product Specialist under the direction of the Service owner to develop and maintain a strategic roadmap aligned with the long-term business needs of NCDIT customers in the area of Collaboration Services
- Reviews on a regular and periodic basis the strategic roadmap against industry trends and with the NCDIT customer base to ensure continued alignment or to identify mid-course corrections which may be necessary.
- Provides the day-to-day role in vendor relationship management with the key suppliers that provide technology and/or services in support of the services.
- Enablement and Training:
- Develops and delivers comprehensive training programs to enable end-users and agency administrators.
- Develops clear and concise communications to update agency stakeholders on new features changes and best practices.
TheDITEnterprise Collaboration Services Teams mission is to provide enterprise-wide communication and collaboration services that improve the productivity and efficiency for the workforce in State government and other authorized government and public-sector entities. We offer Microsoft 365 services to North Carolina state and local governments with our core clientele being state Executive Branch agencies. More than 70000 public servants rely on enterprise-wide communication services and were preparing for more to come. Microsoft 365 Services have become mission-critical to all enterprises private and public sector as computer operating systems.DITEnterprise Collaboration Services makes ongoing improvements to keep up with our customers business and operational needs helping them be all they need to be to their citizen constituencies in good times and bad.
About the OrganizationThe N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies as well as schools colleges and universities. NCDITs mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable high-speed internet.
As NCDITs services reach North Carolina residents from all backgrounds we believe that our workforce should reflect the demographics of the state. The workforce is our most valuable asset to recognize understand and meet the IT needs of our constituents across North Carolina. Our agencys culture is derived through the implementation of thoughtful practical innovative and data-driven strategies. We are an Employment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93) establish paid parental leave for birth adoption and foster care (Executive Order 95) and implement fair chance policies (Executive Order 158). NCDIT also has several initiatives designed to help past and current military personnel and their spouses find rewarding careers with us. Join a team that welcomes values respects and supports all members of our work community.
If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more. Knowledge Skills and Abilities / Competencies
The following Management Preferences are not required but applicants that possess these skills are preferred:
- Extensive experience with Microsoft 365 Services and Power Platform.
- Excellent verbal and written communication presentation meeting facilitation negotiation decision making and problem-solving skills.
- Ability to consistently deliver on customer expectations by producing high quality products timely and efficiently.
This position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired.Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See theEducation and Experience Equivalency Guidefor details.
Bachelors degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development
OR
Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development
OR
High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development; or an equivalent combination of education and experienceSupplemental and Contact Information
TheNorth Carolina Department of Information Technology (DIT)is anEqual Opportunity Employer who embraces anEmployment Firstphilosophy which consists of complying with all federallaws state laws and Executive Orders.
- Employment at NCDIT is contingent upon a satisfactory background check.
- Applicants seekingVeterans Preferencemust attach a DD form 214 Certificate of Release or Discharge from Active Duty along with your application.
- Applicants seekingNational Guard Preferencemust attach a NGB 23A (RPAS) if you are a current member of the NC National Guard in good standing. If you are a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions you must attach either a DD256 or NGB 22.
- Applicants applying for positions that require specific coursework must upload and attach a copy of the transcript with their application.
- Applicants with relevant professional certifications to the posted job must attach proof of active certification along with the information in the Certificates and Licenses section.
- If applicants earned college credit hours but did not complete a degree program they must attach an official transcript to each application to receive credit for this education.
- If applicants earned a foreign degree foreign degrees require an official evaluation for U.S. equivalency and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service feel free to use any service of your choosing. The National Association of Credential Evaluation Services (NACES) has several options on their website that can provide credential verification: WORK SCHEDULES:
At NCDIT we are dedicated to fostering a collaborative and flexible work environment offering a hybrid remote work option for positions that are conducive to remote flexibility. If you do not currently reside within a reasonable commuting distance of the assigned duty station new hires are granted up to 120 days from their start date to relocate. This relocation ensures the ability to work onsite multiple days per week. If youre eager to contribute to a dynamic workplace we encourage you to apply!
COMPENSATION & BENEFITS:
The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis). Employees also receive paid vacation sick and community service addition paid parental leave is available to eligible employees.
Some highlights include:- The best funded pension plan/retirement system in the nation according to Moodys Investors Service
- Twelve (12) holidays/year
- Fourteen (14) vacation days/year which increase as length of service increases and accumulate year-to-year
- Twelve (12) sick days/year which are cumulative indefinitely
- Longevity pay lump sum payout yearly based on length of service
- 401K 457 and 403(b) plans
Learn more about employee perks/benefits:
complete an on-line application.Due to the volume of applications received we are unable to provide information regarding the status of your application over the phone. To check the status of your application please log in to your account and click Application Status. If you are selected for an interview you will be contacted by management. If you are no longer under consideration you will receive an email notification. If there are any questions about this posting other than your application status please contact:
NCDIT Human Resources
Samika Lewis
For technical issues with your application please call the Applicant Support Help Line at .
Employment Type
Full-Time
