Business Analyst - Technology Operations
Business Analyst - Technology Operations
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Job Description
Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartners mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team youll be at the forefront of the ongoing transformation of Gartners sales force which delivers approximately $4.9B in annual revenue and is working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5000 associates who sell to every major function industry and market sector around the world.
About this Role:
The Business Analyst is part of the Sales Marketing Technologies and Reporting team in GSSO. This team focuses on leveraging technologies to improve sales productivity and the overall seller experience. The candidate will join the Marketing Technology team. Our mission in Marketing Technology is to drive innovative technology solutions that streamline and maximize impact of Marketing programs and resources that increase Sales productivity for fast-growing 6000 Sales associates who sell to every major function industry and market sector around the world.
We are in search of analytically driven and results-oriented associate to become part of the Technology Operations team within Marketing Technology. Functioning as a hybrid between technical support and business analysis the Operations Analyst bridges the gap between end users IT and product owners. They play a critical role in triaging complex production issues setting up next steps with the right partners for timely resolution and helping to surface product enhancement ideas. Their work directly impacts the efficiency of sales and marketing operations lead flow processes and the overall end user experience.
What you will do:
Advanced Incident & Production Support: Troubleshoot complex issues raised by end users proactively identify system production bugs and translate findings into actionable Jira work orders.
Cross-System & Data Analysis: Resolve issues across interconnected Marketing Technology platforms and tech operations and lead medium-complexity analytical projects using internal and external data to identify trends and optimization opportunities.
End User Support Platform Enhancements: Optimizing and innovating on how we are using end user support platforms like ServiceNow to meet not only meet our end users needs and SLAs but also track important metrics and tease out trends. Partnering with IT to map out enhancements that meet our teams goals.
Stakeholder Engagement & Collaboration: Serve as a liaison between end users IT and product owners to resolve issues and surface product enhancement opportunities to product owners.
Process & Workflow Optimization: Analyze and improve Marketing Tech operations processes to enhance efficiency reduce manual effort and support agility.
Lead Management Best Practices: Champion the effective use of lead management and intelligence tools to help sellers convert leads into pipeline more efficiently.
Mentorship & Knowledge Sharing: Support the development of Level 1 Support Specialists through coaching documentation and training.
Project & Communication Excellence: Lead work plan development (milestones KPIs resources) and present data-driven insights clearly and persuasively to diverse audiences.
Data analysis and reporting to support operations lead flow system performance and tracking
Process modeling and optimization for marketing lead flow short-term processes
Stakeholder communication and ensuring alignment between marketing IT and analytics teams
What you will need:
Bachelors or Masters degree in science Math Technology Computer Science or related branches
3 to 5 years of experience doing data analysis working with large volumes of data and supporting end users
Experience in all aspects of data analytics including mining scrubbing and transforming.
Working knowledge of SQL/relational databases (e.g. Oracle MySQL)
Strong Microsoft Excel skills including working experience of creating VBA/Macros.
Experience with End User Support tools such as: ServiceNow Jira/Atlassian Salesforce ISR
Demonstrated ability to translate quantitative analysis into actionable recommendations.
Strong experience in presenting insights to senior leaders and communicating using PowerPoint.
Experience in analyzing and improving operational processes and services.
Strong written and verbal communication and collaboration skills.
Ability to deal with ambiguity and independently own a project from start to finish
Ability to see past the numbers adapt to change and effectively explain concepts to audiences with varying levels of experience/understanding
What you will get:
Competitive salary generous paid time off policy charity match program Group Medical Insurance Parental Leave Employee Assistance Program (EAP) and more!
Collaborative team-oriented culture that embraces diversity
Professional development and unlimited growth opportunities
#LI-SJ1 #GSSO
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.
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Required Experience:
IC
Employment Type
Full-Time
