Senior Support Engineer, AWS Monetization

AWS has the most services and more features within those services than any other cloud providerfrom infrastructure technologies like compute storage and databasesto emerging technologies such as machine learning and artificial intelligence data lakes and analytics and Internet of Things. Whether its Identity features such as access management and sign on cryptography console builder & developer tools and even projects like automating all of our contractual billing systems AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we arent focused on how many hours you spend at work or online. Instead were happy to offer a flexible schedule so you can have a more productive and well-balanced lifeboth in and outside of work.

We have a formal mentor search application that lets you find a mentor that works best for you based on location job family job level etc. Your manager can also help you find a mentor or two because two is better than addition to formal mentors we work and train together so that we are always learning from one another and we celebrate and support the career progression of our team members.

Here at AWS we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups reaching 40000 employees in over 190 chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced within our 14 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

The Support Engineer will handle day-to-day billing tasks customer support and escalations. The team member will partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver committed to the team and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions. This team member will have an opportunity to innovate through process improvement and participate in cross-functional team initiatives.
Work with AWS customers to address billing issues and gather valuable feedback
Support monthly billing processes between multiple external and internal AWS teams by auditing billing data providing data management and discount calculations
Proactively identify and implement operational improvements enhancements and system customizations that meet business requirements
Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
Support projects and ensures successful execution in an interdisciplinary environment partners with business leaders and team members including Account Managers Technology partners and Service teams etc. to deliver on billing objectives of timeliness and accuracy.
Support recurring and ad hoc reporting for various internal/external stakeholders

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


Key job responsibilities
Work with AWS customers to address billing issues and gather valuable feedback
Support monthly billing processes between multiple external and internal AWS teams by auditing billing data providing data management and discount calculations
Proactively identify and implement operational improvements enhancements and system customizations that meet business requirements
Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
Support projects and ensures successful execution in an interdisciplinary environment partners with business leaders and team members including Account Managers Technology partners and Service teams etc. to deliver on billing objectives of timeliness and accuracy.
Support recurring and ad hoc reporting for various internal/external stakeholders

About the team
Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.

- Bachelors degree or equivalent
- Experience using Microsoft Excel to manipulate and analyze data
- Working knowledge of SQL
- 5 years of relevant work experience in sales operations

- Masters degree or equivalent
- Program Management experience

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.