Customer Service Representative (Banking Specialist)
Customer Service Representative (Banking Specialist)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Job description
Qualfon is hiring Deposit Services Specialists to field inbound communication from our clients members regarding their Banking needs. The focus of this position is to provide outstanding support to existing members. The ideal candidate has professional communication and strong computer skills with a passion for providing first call resolution to their customers.
Hourly pay rate $20/hr
This position is located onsite at our Headquarters in Highland Park MI.
Our Mission:
Qualfon is on a mission to help as many individuals as possible pursue their total vocation create and an ever-growing number of career development opportunities and be the partner of choice for all our clients.
- Further your education and earn a college degree through our Qualfon University scholarship program
- FREE access to personal and professional support through the Qualfon Care Coaches program
- Medical dental benefits vision and life & accident insurance for full-time employees
- Competitive wages
- Opportunities to earn additional income through incentives
- Paid time off
- Onsite gym and cafeteria
- We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
- Qualfon/Dialog Direct is dedicated to ensuring all team members have !
Responsibilities
What you will be doing:
- In this position you will field inbound communication (phone email chat social media etc) from our clients members regarding their credit card needs.
- Tasks include but are not limited to; handle inquiries related to active credit card accounts assist with monetary transactions non-monetary and maintenance transactions assist with cases of fraudulent credit card activity address queries complete transactions and perform maintenance for various account types including checking accounts savings accounts and certificates of deposits provide information regarding consumer loan applications etc.
- Begin by thoroughly understanding the customers need. This may involve asking clarifying questions to gather more information.
- Utilize resources and systems to conduct research and present the customer with a resolution.
- Adhere to performance metrics and quality standards
Qualifications
What you will be doing:
- In this position you will field inbound communication (phone email chat social media etc) from our clients members regarding their credit card needs.
- Tasks include but are not limited to; handle inquiries related to active credit card accounts assist with monetary transactions non-monetary and maintenance transactions assist with cases of fraudulent credit card activity address queries complete transactions and perform maintenance for various account types including checking accounts savings accounts and certificates of deposits provide information regarding consumer loan applications etc.
- Begin by thoroughly understanding the customers need. This may involve asking clarifying questions to gather more information.
- Utilize resources and systems to conduct research and present the customer with a resolution.
- Adhere to performance metrics and quality standards
Required Skills:
- 1 year of customer service experience required
- 1 year of call center experience is preferred
- 1 year of banking or financial services experience is strongly preferred
- High School diploma or GED required; college degree preferred
- Ability to work onsite in Highland Park and meet attendance requirements
- Adhere to a set schedule including start break lunch and end time
- Veterans and their family members are encouraged to apply
- Strong written and verbal communication skills
- Professional articulate voice and listening skills
- Maintain customer privacy
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance
- Typing 25 words per minute with 90% accuracy
- Ability to critically think through situations and solutions
- Enjoy working in a fast-paced and at times hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability genetic information (including testing and characteristics) marital status ancestry status as a covered veteran uniformed servicemember status and any other characteristic protected under applicable federal state or local law.
To complete a Voluntary Self-Identification of Disability Form please visit our / is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.
to discuss reasonable accommodations.
Pay Range
Required Experience:
Unclear Seniority
Employment Type
Full-Time
