Senior Product Designer, AI Go-To-Market
Senior Product Designer, AI Go-To-Market
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Job Description
Senior Product Designer - AI-first GTM
Location: Ireland or UK - Flexible/Remote/Hybrid
Join HubSpots Design Team
Flywheel Product Line is an org focused on helping HubSpot grow faster by using AI to dramatically improve how we serve customers and how our GTM teams work. Were doing this across three core areas:
- First were building an AI concierge that supports customers throughout their lifecycle - solving support issues identifying their goals unlocking underused features and helping them get more value from HubSpot. This AI agent qualifies their needs guides them toward more advanced capabilities answers support queries and recommends upgrades - all autonomously and across multiple formats: chat voice real-time AI-generated video and more. Its a huge design challenge cutting across use cases modalities and interfaces and its something very few companies have even come close to doing well.
- Second were extending our core product with AI-first tools that radically improve how HubSpots go-to-market teams (support sales customer success) work. That means eliminating repetitive admin work giving managers superpowers to coach and scale and helping reps focus on the right leads and the right moments. This is where small UX decisions turn into massive business impact - improving efficiency here directly influences revenue at a multi-billion dollar scale.
- Third were building dedicated experiences for HubSpots global partner ecosystem - agencies and consultancies who sell and implement HubSpot on our behalf. These partners drive over $1B in revenue annually. Were both creating agentic AI experiences for partner-specific needs and enabling these businesses with unique tools in HubSpot that help them grow faster and operate more efficiently. Their workflows are unique and their impact on HubSpots growth is massive making this a critical area of focus for Flywheel.
The work is deeply applied highly visible and packed with complexity and craft challenges - from interaction models to system thinking to visual execution. Whether its designing a self-directed AI agent or adoptable workflow tooling youll be working at the very edge of whats possible in applied AI and doing it in a place where the impact is massive.
We are actively seeking Senior to Staff Designers for various opportunities in each of those areas. Well collaborate with you during the interview process to determine the best fit based on your experience impact and aspirations.
Why Flywheel
Come join us for a career-defining opportunity to:
- Design bleeding-edge applied AI experiences: Experiment and build capabilities that have barely been attempted by anyone in the industry.
- Have a massive impact: Operate at a scale where even small improvements drive increases of hundreds of millions in revenue.
- Work on platform-scale initiatives: Tackle ambiguous high-impact problems that span the entire HubSpot platform requiring a broad perspective and a focus on unified outcomes.
- Create beautiful well-crafted design experiences that set the quality bar for HubSpot.
- Leverage data & AI: Harness smart data advanced automation generative AI and LLMs to create personal intelligent and connected customer experiences.
- Champion inclusive & scalable design: Bring clarity to complexity and advocate for accessibility simplicity and inclusivity as you craft solutions that benefit millions.
What Youll Do
- Lead complex projects: Drive complex design initiatives and create cohesive and frictionless user journeys from discovery to launch and iteration.
- Design for scale: Develop and evolve UX patterns systems and frameworks to guarantee both consistency and innovation across our product ecosystem.
- Define whats next: Drive strategy and vision work to shape major initiatives across HubSpots GTM
- Craft with AI: Utilize AI to expand design explorations prototyping and research. Craft AI first experiences including agentic and conversational experiences improving efficiency for our internal go-to-market teams and creating personalized self-service experiences for our customers.
- Collaborate & lead across functions: Foster deep partnership with Product Managers Engineers UX Researchers Content Designers Product Designer and our Go to Market Finance and Strategy Partners.
- Measure & iterate for real Impact: Define success metrics validate with analytics and qualitative insights and iterate relentlessly for both user value and business outcomes.
- Foster a bold inclusive culture: Elevate team craft mentor others share feedback and help define whats next for Flywheel at HubSpot.
What Youll Bring To HubSpot
- Proven product design craft expertise: To stand out in the application process share a portfolio that showcases depth of craft systems thinking and measurable impact on users and the business especially in complex scalable or platform environments.
- Collaborative leadership: A history of influencing outcomes across disciplines by building trust driving alignment and championing user-centric solutions.
- Systems and scale thinking: Passion for connecting the dots across products and platforms designing experiences that grow with our customers and business needs.
- Adaptability & change readiness: Comfort with ambiguity and a proactive mindset in the face of change. Youre energized by new challenges and thrive in a dynamic evolving environment.
- AI curiosity: Excitement to work with (and continue learning about) AI - whether to elevate customer experiences or optimize how we design and deliver.
- Growth mindset: A genuine drive to constantly learn share knowledge and help yourself and others get better every day.
Which Level is Right for Me
Were hiring across different levels - and your exact fit will be determined during our interview process as we match your impact and growth trajectory. We are looking for a variety of levels from Senior to Staff. You dont need to decide which level on your own - well help you assess as we go!
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
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Required Experience:
Senior IC
Employment Type
Full Time
