Americas Instrumentation Technical Support and Training Manager
Americas Instrumentation Technical Support and Training Manager
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Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Instrumentation Service Manager NAMIn this role you will have the opportunity to adapt and implement support strategy for the designated area in line with the global support strategy. Each day you will ensure seamless technical and commercial support for internal and external customers. You will also showcase your expertise by creating implementing and reviewing support strategy for the designated area based on the overall service business strategy.
The work model for the role is: Remote or Hybrid but the preferred geographic locations are Houston TX or Bartlesville OK near one of our offices. #LI-Hybrid
This role is contributing to the Instrumentation business of Process Automation Measurement Analytics in the Americas. Main stakeholders are the Director of Instrumentation Services Americas the Director of Instrumentation Sales Americas and the Global Leadership team of ABBs Instrumentation Business.
You will be mainly accountable for:
- Collaborate with Sales and Services in overseeing estimations bids and proposals to align with ABB standards
- Ensure urgency and care in customer interactions
- Lead technical support and customer support teams.
- Drive a culture of continuous improvement for service excellence
- Associates or Bachelors Degree Required with 8 Years of Experience
- Proven experience leading technical support and/or training teams in a fast-paced customer-centric environment.
- A track record of driving transformational change and building high-performing inclusive teams.
- Strong strategic thinking with a hands-on empathetic leadership style.
- Excellent communication and stakeholder management skills.
- Passion for customer success continuous learning and team development.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us
Whats in it for you
We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
excludes ABB E-mobility Athens union Puerto Rico
Go to and click on Candidate/Guest to learn more
Health Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D 100% employee paid up to maximums
- Short Term Disability up to 26 weeks Company paid
- Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
- Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
- Parental Leave up to 6 weeks
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $98700 and $157920 annually and is eligible for a short-term incentive plan/annual bonus.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Required Experience:
Manager
Employment Type
Full-Time
