Rooms Coordinator - Waldorf Astoria Orlando
Rooms Coordinator - Waldorf Astoria Orlando
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to have an award-winning workplace culture ranking #2 Worlds Best Workplace & #1 Hospitality Company by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Debt-free education:Access to a wide variety of educational credentials (ex. college degrees high school completion English-language learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
#LI-CS2
Waldorf Astoria Orlando is looking for a Front Office Rooms Coordinator to join the Team!
Surrounded by Walt Disney Resort this luxurious Forbes 4-Star property has 502 rooms 30000 square feet of banquet space and 7 food and beverage outlets. This includes 3 restaurants 2 bars a pool and in-room dining.
Want to learn more Hotel Website Facebook Instagram
Classification:Full-Time
Shift: Various must be available to weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $20.64 and is based on applicable and specialized experience and location.
Medical Insurance Coverage Available -for you and your family
What will I be doing
The Front Office Rooms Coordinator organizes and oversees all VIP and group arrivals/pre-check in groups to ensure total group satisfaction. Ensures that all group guests confirmed specific accommodations are pre-assigned and all requests for special accommodations are met daily. Communicate efficiently all group & VIP concessions to the team for proper execution and provides prompt and courteous service to meet Hiltons high standards of quality.
- Completes the group and guests pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system confirming pertinent information including number of guests room rate and specific group concessions.
- Pre-blocks all VIP and specific accommodations and special requests at least 2 days prior to arrival.
- Prioritizes daily room assignments (i.e. Tours). Makes appropriate selection of rooms based on guest needs.
- Codes electronic keys. Non-verbally confirms the room number and rate.
- Provides welcome folders containing room keys certificates coupons and refreshment center keys as appropriate.
- Pre-blocks all guests with special requests.
- Reviews Group Resumes for groups details accuracy. Monitor group resumes ensuring that all reservations related information is applied properly. Looks for special requests coding issues and billing requirements. Set up group billing within OnQ system for assigned groups if necessary.
Promptly answers the telephone using positive and clear language. Inputs messages into the computer. Retrieves messages and communicates the content to the guest. Retrieves mail small packages and facsimiles for customers as requested
Assist in ensuring proper communication of group requests to the Front Office team and distribute group reports according to resume specifications. Monitors and charges No Shows and Late Cancels daily.
- Perform functions of the Pre-Arrival Coordinator when needed
EOE/AA/Disabled/Veterans
Required Experience:
IC
Employment Type
Full-Time
