Classifieds/CSR Manager
Classifieds/CSR Manager
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Salary Not Disclosed
1 Vacancy
Job Description
REVENUE & CUSTOMER SUCCESS DIRECTOR
Dominate Our Classified Market While Building Your $70K Career
THE OPPORTUNITY: We have a profitable classified operation with massive untapped growth potential while Facebook Marketplace and Craigslist leave serious money on the table. This role exists to capture that opportunity and build new revenue streams. Youre not just managing a team - youre building the revenue engine that makes Daily Courier the undisputed local media champion.
WHAT YOULL DOMINATE: Lead 6-person team across classified obituary legal and customer success functions and transform CSRs into retention specialists while building workflow systems that increase team productivity and creating training programs and growing revenue with new product development.
* Benefits: Medical Dental Vision Life Insurance & 401k - EOE
OPERATIONAL EXCELLENCE:
- Front Office Revenue Capture: Every walk-in call and email becomes an opportunity
- Retention Command Center: High quality customer experience that keeps and grows customers
- Distribution Intelligence: Provide customer insights that optimize our market penetration
- Cross-Department Revenue Sync: Partner with marketing and sales to create integrated customer solutions
SUCCESS METRICS THAT MATTER:
- Classified revenue growth: Aggressive expansion targets with clear growth trajectory
- Customer lifetime value expansion: Track and improve retention and upselling success
- Team revenue per employee: Measure productivity gains through better systems and training
- New product revenue: Launch and scale new classified revenue streams
- Market share capture: Grow business through superior local value
WE NEED SOMEONE WHO IS:
- Revenue Predator: You see untapped money everywhere and know how to capture it
- Systems Architect: You build workflows that multiply team effectiveness
- Customer Psychologist: You understand what local businesses and residents really need
- Team Force Multiplier: Your leadership makes everyone around you more valuable
COMPENSATION: $70000 annually (base performance bonuses tied to revenue growth)
READY TO OWN A MARKET Send your resume answer this: How would you maximize revenue from our established classified customer base while capturing new market segments
Apply today and become part of our revenue domination team.
Required Experience:
Manager
Employment Type
Full Time
