Associate Technical Analyst
Associate Technical Analyst
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Job Description
Company :
enGenJob Description :
JOB SUMMARY
Work Location: Harrisburg PA
Shift: Night Shift 11:00 PM - 7:00 AM EST Tuesday through Saturday
***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***
This job supports one or more technical aspects of the application product life cycle within a sub-product scope (one or more application components). Uses judgement and discretion in collaboration with customers to understand capability needs gather project specifications create business cases and cost sheet analysis translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities) analyze data to determine business problems trends or opportunities for process improvements create/execute test cases provide root cause analysis and corrective action plan verify delivery of customer needs and ensure quality delivery. Also supports identification documentation and resolution of risks defects and issues. May analyze market trends for competitive insight to correlate into business value statements. Begins to build organizational and platform knowledge in one or more disciplines to advance professional track career. Requires understanding of end systems impact of changes across multiple systems. Technical domains include but are not limited to Infrastructure Networking/Telecommunications Release Management and Application/Platform Support.
This job supports one or more technical aspects of the application product life cycle within a sub-product scope (one or more application components). Uses judgement and discretion in collaboration with customers to understand capability needs gather project specifications create business cases and cost sheet analysis translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities) analyze data to determine business problems trends or opportunities for process improvements create/execute test cases provide root cause analysis and corrective action plan verify delivery of customer needs and ensure quality delivery. Also supports identification documentation and resolution of risks defects and issues. May analyze market trends for competitive insight to correlate into business value statements. Begins to build organizational and platform knowledge in one or more disciplines to advance professional track career. Requires understanding of end systems impact of changes across multiple systems. Technical domains include but are not limited to Infrastructure Networking/Telecommunications Release Management and Application/Platform Support.
ESSENTIAL RESPONSIBILITIES
Work with more senior team members customers Technical Engineers Software Engineers Architects and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision requirements personalization to different clients and user interface design.
Collaborate with cross-functional teams on technology development projects contributing to various stages of the technology delivery lifecycle leveraging diverse technology skills and perspectives to drive project success.
Support various aspects of requirements testing (e.g. testing plan scenarios documentation defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
Effectively communicate with team members customers partners and management including assisting with or conducting requirement walkthroughs and sprint reviews reporting project status enabling vendor solutions and providing accurate and concise documentation.
Other duties as assigned or requested.
EXPERIENCE
Information Systems or Technology
Preferred
Lean/Six Sigma
Health Insurance or Healthcare Industry
SKILLS
Basic Analytical Skills
Basic Problem-Solving
Basic Communication Skills
EDUCATION
Bachelors degree in Business Administration Business Management Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelors degree.
Substitutions
None
Preferred
Masters degree in Business Administration Business Management Information Systems or related field
LICENSES or CERTIFICATIONS
None
Preferred
Information Technology Infrastructure Library (ITIL)
The Open Framework Group (TOGAF)
Six Sigma
Project Management Professional (PMP)
Language (Other than English):
None
Travel Requirement:
25% - 50%
PHYSICAL MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Frequently
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties responsibilities and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities employees may have access to covered information cardholder data or other confidential customer information that must be protected at all connection with this all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore it is every employees responsibility to comply with the companys Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws rules and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal state or local law.
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Required Experience:
IC
Employment Type
Full-Time
