Work & Travel in Portugal !
Work & Travel in Portugal !
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Job Description
Job Title: Customer Support Representative (Italian -speaking)
Project: POS System Solutions
Department: Customer Service
Start Date: 4th September 2025
Location: Porto (Remote in Portugal)
Job Overview
We are looking for a passionate and dedicated Customer Support Representative (Italian-speaking) to join our POS System Solutions this role you will be the primary point of contact for our customers delivering outstanding support for a leading POS (Point-of-Sale) platform. If youre motivated by helping people and thrive in a tech-savvy fast-paced environment this is your opportunity.
Key Responsibilities
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Deliver exceptional customer service to Italian-speaking users via phone email and chat.
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Handle inquiries related to POS system functionalities hardware setup troubleshooting and account-related issues.
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Maintain accurate documentation of customer interactions in the CRM system.
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Work collaboratively with technical teams to escalate and resolve complex cases.
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Meet performance KPIs and SLA targets set by the client.
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Stay up to date on product knowledge and process updates.
Work Schedule
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Shifts: Monday to Sunday between 08:00 and 19:00 (rotational shifts).
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Occasional late shift extension to 21:00 may be required (note: hasnt occurred since launch).
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Days Off: 2 rotating days per week.
Compensation and Benefits
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Base Salary: 1000 gross per month (paid 14 times per year)
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Performance Bonus: 50 gross per month (paid 12 times per year based on performance KPIs)
Relocation Package
For Candidates Relocating from Outside Portugal:
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Temporary Accommodation: Room in a shared apartment (12 months max) 280/month all utilities included (deducted from payslip)
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Flight Reimbursement: Up to 400 (Economy class) after 6 months of contract
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Initial Accommodation: Hotel for up to 28 days depending on project needs
Requirements
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Fluent in Italian (C1) both written and spoken
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Good English skills (B2)
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Excellent communication and interpersonal skills
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Experience in customer service or technical support is a plus
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Ability to work independently and adapt in a dynamic environment
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Comfortable working remotely and using digital collaboration tools
Remote Work
This is a remote role open to candidates residing anywhere in mainland Portugal. We provide relocation assistance as described above for those moving from abroad or qualifying from within Portugal.
Employment Type
Full Time
