Key Account Associate - NGC Coins
Key Account Associate - NGC Coins
Posted on :
10-08-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
10-08-2025
Job Description
Key Account Associate NGC (Coins)
The Certified Collectibles Group (CCG) is a multi-divisional global organization specializing in the authentication grading and conservation of collectibles through third-party expert services. Providing expert impartial and tech-enabled services we add value and liquidity to our customers collections.
Since 1987 the CCG companies have certified nearly 100 million coins banknotes comic books video games trading cards sports cards stamps and related collectibles.
We are seeking an experienced Full-time Key Account Associate to join our growing team. General areas of responsibility include processing (which may include receiving verifying and label printing) of large quantities of coins from dealers and elite collector members. Submissions can also come from Mints and can include both Vintage and Modern coins. The Bulk Team Associate is responsible for developing and maintaining relationships with some of CCGs key clients by providing excellent customer service and offering new business opportunities.
In this role you will:
- Serve as the primary point of contact for all submission inquiries from select dealer accounts. This will include the handling of submissions communicating directly with the dealer to ensure they are kept up to date on the status of their submissions collaborating with our internal accounting department as accounting questions arise ensuring the customer is abreast of current and upcoming price changes.
- Build and maintain strong working relationships with key clients and dealers
- When applicable proactively monitor submissions to coordinate pick-up appointments
- As appropriate/reasonable encourage dealers/clients to submit more collectibles to the CCG companies. This may include offering various product development options such as labels cores or designations if applicable.
- Answer customer inquiries about products and services offered
- Assist with the maintenance of customer accounts by recording product and submission records
- Collects customer feedback and makes recommendations of potential products and/or services to management by analyzing customer needs
- Work to de-escalate customers by using active listening problem-solving and available tools and resources
- Assist with billing and payment activities
What will make you successful:
- 3 years of previous customer service client relationship or relevant experience
- Experience or familiarity working with and handling coins
- In-depth knowledge of coin collecting and authentication and grading processes
- Relationship Management skills to provide excellent customer service to existing clients and to develop and maintain new customer relationships
- Integrity: to handle high value and volume of customer-owned coins
- Teamwork: to support and work with other bulk associates and cross-functional colleagues in crackout looping grading receiving and shipping
- Communication skills: To interact via phone email Trello other CRM with clients in a timely manner
- High attention to detail: For accurate data entry into our ERP ProIV and keeping a pristine work environment
- Follow-up skills: to anticipate and provide services to the existing client base
- High School diploma or equivalent
Your Key Stake Holders:
External:
- Assigned and new Key Clients and Bulk Dealers
Internal:
- Reports to: Manager Bulk Team
- Director Operations NGC
- Colleagues in NGC Receiving Verification Grading Encapsulation and Shipping
Compensation and Benefits:
CCG offers the most competitive compensation in the industry along with career advancement opportunities and a generous full-time benefits package including health dental and vision insurance options; 401(k) with company match; paid time off benefits annual discretionary bonuses and more. Salary to commensurate with experience and ability.
More About Us
We invite you to learn more about our company and our services at #Accountmanager #NGC #coins #floridajobs #tampajobs #sarasotajobs #bradentonjobs #sarasota #bradenton #lakewoodranch
Required Experience:
IC
Employment Type
Full Time
Key Skills
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