Supervisor, Billing Client Services

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

What We Need

We are looking for a Supervisor Billing Client Services to join Element Fleet Management. As the largest pure-play fleet manager in the world we provide unmatched products services and solutions to our clients.

At Element employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients employees and investors by fostering a culture where every employee can make a difference!

Are You:

• An effective communicator with strong interpersonal skills and a client-first mindset
• A proactive leader with strong analytical and organizational skills

As the Supervisor Billing Client Services reporting to the Manager Billing Client Services & Collections you will be responsible for leading a team of client-facing billing specialists to ensure accurate and timely resolution of client inquiries high levels of customer satisfaction and efficient billing operations.

A Day in the Life

• Supervise and lead a team of billing client service representatives.
• Monitor and resolve client billing issues disputes and escalations in a professional and timely manner.
• Collaborate with internal departments (e.g. Finance Legal Operations) to ensure billing accuracy and consistency.
• Develop and implement process improvements to enhance billing accuracy and client satisfaction.
• Maintain documentation of procedures and ensure compliance with company policies and industry regulations.
• Train and mentor team members conduct performance evaluations and support professional development.
• Analyze client trends and feedback to identify areas for improvement.
• Prepare and present regular reports on billing performance client satisfaction and team productivity.

Requirements

• Bachelors degree in Business Administration Accounting Finance or a related field preferred
• 3 years of experience in billing or client services with at least 1 year in a supervisory or lead role preferred.
• Strong understanding of billing systems invoicing procedures and client account management.
• Excellent communication and interpersonal skills with a client-first mindset.
• Proficiency in Microsoft Office Suite (especially Excel).
• Strong analytical problem-solving and organizational skills.
• Experience in fleet management is a plus.
• Experience with SAP S/4 HANA preferred.
• Bilingual capabilities are a plus.

The hiring base salary range for this position is $60400 to $83100 annually. Actual compensation within this range will be dependent upon the individuals knowledge skills experience equity with other team members and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

Whats in it for You
A culture of innovation empowerment decision-making and accountability
Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
Additional benefits and amenities including paid time-off programs (vacation sick leave and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call .

Know Your Rights: Workplace discrimination is illegal