Support Integration Specialist (Logistics Integration)
Support Integration Specialist (Logistics Integration)
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Job Description
Company:
The Boeing CompanyThe Boeing Global Service Training and Simulation Digital Services (T&SDS) team is looking for a support specialist to integrate manage and monitor the lifecycle support of our Boeing Simulator products and services as well as providing execution support for the organization. The individual will support engineering data coordination and distribution. Establishes support requirements technical objectives definitions and statement of work break-down and fulfillment in accordance with contract requirements. Coordinates and gathers data in support of proposal activities. Develop processes and coordinates activities to ensure technical data and procedures are documented and optimized. Conduct presentations status reviews and monitors execution of support programs. Reviews program and engineering change proposals and assesses product support impact.
This position is expected to be 100% onsite. The selected candidate will be required to work on-site at the Seattle WA facility.
Position Responsibilities:
Support Data Delivery needs to customers
Support Export Compliance
Support the delivery and export of simulator data in accordance with contract terms with suppliers and external customers.
Assist customers with their My Boeing Fleet needs providing expert guidance and support.
Collaborate with internal teams including GTC and BCA to ensure alignment of data delivery requirements.
Facilitate the creation and management of contracts related to simulator data delivery.
Ensure compliance with all relevant regulations and standards in data delivery processes.
Developments analysis collections storing and reviewing of system support technical data elements and specification and makes recommendations.
Provides recommendations on product supportability and establishes operational maintenance tasks resources and support systems to achieve stable requirements for all platforms providing deliverables.
Completes provisioning requirements analysis of data documentation needs for multiple customers and contract types.
Work closely with all applicable functions and other program product teams to ensure necessary people/skills facility and information technology resources to execute statement of work according to cost and schedule commitments
Work with applicable subject matter experts to define Integrated Logistics Support technical approaches and ensure adherence to applicable engineering standards and processes
Work with cross-functional teams to drive innovation in the development of Integrated Logistics Support solutions
Works with supplier management to organize support contractual requirements to ensure obligations are being met.
Assisting with maintenance and oversite of various reporting tools.
Work on customer requests as needed and to completion.
The Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills and Experience):
Bachelors degree
4 years business operations and support planning experience in a technical field
Experience dealing with and solving airline customer questions and issues.
Experience working with industry service documents for commercial airplanes such as Service Letters Service Bulletins or Maintenance Manuals.
Experience identifying and extracting technical documentation airplane systems requirements to support flight training simulator requirements.
Preferred Qualifications (Desired Skills/Experience):
Bachelors degree in a relevant field or equivalent experience.
Excellent communication and interpersonal skills with the ability to work collaboratively across teams.
Detail-oriented with strong organizational skills and the ability to manage multiple priorities.
Proficient in Microsoft Office Suite and other relevant software tools.
Experience working with My Boeing Fleet or similar aviation management systems.
Knowledge of Boeings internal processes and systems.
Previous experience in a customer support role within the aviation industry.
Experience with project and program management tools such as Project and Milestones
Technical writing experience
Customer support experience
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years related work experience or an equivalent combination of education and experience (e.g. Master4 years related work experience 10 years related work experience etc.).
Relocation:
Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.
Shift:
This position is for the first shift.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and several programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range:
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This is not an Export Control position.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
