Senior Business Process Manager- 1 Year Contract.
Senior Business Process Manager- 1 Year Contract.
Posted on :
10-08-2025
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1 Vacancy
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Job Description
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.
At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Reporting to the Senior Manager Business Process Management the Senior Business Process Manager will play a pivotal role in driving operational excellence and enhancing customer satisfaction by optimizing our business processes. You will lead cross-functional teams through the discovery of current processes and pain points analyze current process effectiveness and maturity design future states that align with strategic objectives and meet customer expectations and provide support on establishing process execution and monitoring capabilities. Your expertise insights and recommendations will drive tangible improvements in efficiency quality and customer experience. You will also be supporting a community of practice where the business process management methodology is shared across the organization.
The successful candidate will be an individual with strong business aptitude change management and problem-solving skills. This is a critical role interfacing with cross functional business leaders and teams to drive business process improvement and transformation. You will be required to challenge the status quo and influence changes.
Please note for this specific contract role we are seeking someone who has strong skills in both Business Process Management and Business Analysis.
Key Responsibilities:
Lead process discovery discussions and workshops with key stakeholders to identify current state processes interdependencies and pain points.
Analyze process effectiveness and maturity using industry-standard methodologies and tools such as Lean Six Sigma.
Capture document and refine business requirements using Agile and Design Thinking methodologies to ensure flexibility and iterative development and ensure process and technical address business requirements
Collaborate with cross-functional teams to design future state processes that address pain points align with strategic and business objectives and challenge the status quo to improve and transform.
Develop business cases and plans to implement process enhancements and improvements track progress against targets.
Facilitate process execution control planning discussions to capture the necessary metrics and control plans that will result in optimal performance against customer expectations and operational targets.
Support the Senior Manager Business Process Management develop maintain business process documentation and artifacts.
Ensure alignment between business processes and strategic and operational targets during process design.
Design model new and existing business processes using industry-standard methodologies process classification frameworks such as APQC (American Productivity Quality Center)
Facilitate change management discussions to capture the changes between current and futures states which will enable change impact assessment and preparation that lead to successful adoption of new processes and behaviors.
Provide subject matter expertise and guidance on process improvement initiatives across the organization during project and provide consult during process execution to enhance business units capabilities to maintain metrics to measure process performance and identify areas for continuous improvement.
Lead process documentation as engaged by the business where necessary.
Work with the Business Process Management team to build out enterprise business process practices and knowledge based.
Build out the enterprise business process and process elements library.
Support the establishment and maintenance of the business process automation capabilities.
Be an advocate for business process management practices and support in the establishment and management of a community of practice.
Required Experience:
5 years of experience in business process analysis and improvement preferably in Software or SaaS companies and or in the Health Care Industry.
Bachelors degree in Business Administration Engineering or related field; Masters degree preferred.
Proven track record of leading cross-functional teams through process improvement initiatives.
Experience focused on Salesforce (Sales Cloud Service Cloud or Experience Cloud) are considered strong assets
Strong understanding and experience with business analysis with proven ability to lead business requirements gathering documentation and testing; Previous experience in BA roles an asset
Experienced in leading communities of practice or continuous learning programs.
Strong analytical skills with the ability to collect organize analyze and disseminate significant amounts of information with attention to detail and accuracy.
Proficiency in process modeling and analysis tools (e.g. BPMN Lean Six Sigma).
Hands on experience and knowledge of business transformation.
Excellent communication and interpersonal skills with the ability to effectively collaborate with stakeholders at all levels of the organization.
Strong facilitation skills with experience managing high stake conversations and ability to manage conflicting interests of cross functional teams.
Change management experience including stakeholder engagement communication planning and training development.
Ability to thrive in a fast-paced dynamic environment and manage multiple priorities effectively.
Certified Lean Six Sigma BPM or other Continuous Improvement certification is desired.
Knowledge of BPMN Six Sigma APQC CMMI BIZBOK TOGAF or Gartner methodologies.
Salesforce Business Analyst Certifications an asset
A continuous learning mindset and ability to adapt to change
This is a 1 year contract opportunity.
$60 - $75 an hour
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
When you apply for a position your information is processed and stored with Lever in accordance with Levers Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information or if you would like to ask to access correct or delete your information please contact PointClickCares human resources team:
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
Required Experience:
Manager
Employment Type
Contract
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