Americas Region Operations Manager - Electrification Service Division

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This Position reports to:

As the Americas Region Operations Manager Electrification Service Division you will set the operations service strategy with full accountability and management for the US: of Aftermarket Business (Parts switchgear modernization manufacturing factory operations) Field and Aftermarket Quality Customer Care and Training and Development. As well as indirect management of Canada and Latin America operations (Mexico Brazil Colombia Peru Chile Argentina) implementing KPIs and driving project completion.

You will work collaboratively with Local Division Managers in Latin America Canada and US Operations Managers to drive service growth. Business size: $450m with over 1000 employees.

We are seeking someone who has business transformation experience and desires to be hands on in managing plant operations leveraging their deep knowledge and experience with supply chain and quality management.

The work model for the role is remote (#LI-Remote) out of the Cary NC area.

You will be mainly accountable for:
- Providing expertise and resources to guide and manage service operations to meet order demand competencies in service solutions quality and full accomplishment of operational excellence with superior customer satisfaction.
- Ensuring entire Service portfolio is covered and focus on optimized utilization of resources efficient and cost-effective operational results to limit the cost within the budgeted figures and earn profitable growth with high productivity.
- Defining aligning and continuously improving a customer-focused operations strategy as a member of the ELSE Americas Region organization. Ensures customer focus and retention by delivering superior customer service experiences; relentlessly drives improvement of the customer satisfaction by consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)).
- Building and maintaining an effective capable and high-performing organization through talent development reviewing organizational effectiveness driving competence assessments and continuous skill-upgrades. Guides motivates and develops the organization. Promote sharing of experience and leading practices in AMERICAS region and shares success stories.

Qualifications for the role:

University Degree in Engineering (preferably in Electrical Engineering Industrial Engineering).
Minimum 8 years of electrical power industry experience 5 years of experience in Service Factory Operations including plant management experience or a proven record of manufacturing operations turnaround.
Six Sigma Green Belt or Lean manufacturing certificate will be considered as a plus.
Experience with ERP systems (SAP) manufacturing execution systems or quality management software.
General knowledge of customer products applications and processes; experience in defining and executing service contracts is an advantage.
Strong leadership skills and end to end operational understanding.
Excellent written and verbal communication skills fluent English language skills.
Proactive approach self-motivated independent working style strong negotiation and influencing skills and willingness to travel (estimated 30% domestic and international).
Candidates must already have a work authorization that would permit them to work for ABB in the US.

Why ABB

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D 100% employee paid up to maximums
• Short Term Disability up to 26 weeks Company paid
• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
• Parental Leave up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $188300 and $301280 annually and is eligible for a short-term incentive plan/annual bonus.

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