Guest Services Coordinator

Location Address:

333 Smith Ave N Saint Paul MN 55102-2344

Date Posted:

August 07 2025

Department:

Visitor & Family Services

Shift:

Day/Evening (United States of America)

Shift Length:

Variable shift length

Hours Per Week:

20

Union Contract:

Non-Union-NCT

Weekend Rotation:

Every Weekend

Job Summary:

As a Guest Services Coordinator at Allina Health you will enhance the hospital experience for patients their families and visitors. Your role will provide clear and accurate information addressing concerns with empathy and ensuring that everyone feels welcome and supported. With professionalism and compassion you will contribute to a positive and comforting environment that provides outstanding patient care.

Key Position Details:

• 0.5 FTE (40-hours per two-week pay period)
• Day/Evening shifts
• Every weekend

Job Description:

Promotes a positive professional image of the hospital and provides exemplary customer service to patients and guests in a respectful warm and professional manner. Provides hospitality direction and escorts to patients and families in lobbies surgical and other waiting areas. Directs and escorts patients and guests from main points of entry to various points of service navigates the hospital and its multiple systems and departments in order to meet the needs of patients and guests and resolve their concerns.

Principle Responsibilities

• Provides exemplary customer service to patients and guests.
  • Performs and model the Guest Service Behavior Standards while adhering to department workflows.
  • Creates a welcoming environment as the first contact for patients and guests. Assists and provides information to the patients guests and staff.
  • Receives discharged patients from staff. Observes patient in a designated area and safely assists patients into vehicles.
  • Answers telephone and transfers calls as necessary.
  • Performs the three fundamental duties in Lobbies: Greet everyone who enters the hospital while utilizing key words identified in workflows escort patients and guests to their destinations and at the end of all interactions asks Is there anything else I can do for you before I leave
  • Performs the three fundamental duties in Waiting Rooms: Round with guests while utilizing key words identified in workflows oversee and support volunteer activities to meet guest needs and at the end of all interactions asks Is there anything else I can do for you before I leave
• Navigates the hospital and its systems in order to meet the needs of patients and guests and to resolve their concerns.
  • Guest Service team members own all guest problems by either resolving the problem or finding another employee who can do so.
  • Assists family members with lodging and provides concierge services as needed.
• Oversees and directs the activities of Guest Service volunteers.
  • Assists with the training or coaching of volunteers to service standards and models exceptional service for volunteers at all times.
  • Assists with maintaining Patient Experience volunteer activity.
  • Distributes meal and parking coupons to volunteers.
• Maintains a welcoming neat clean and safe environment at all times.
  • Keeps frontline service areas are kept neat clean and orderly.
  • Locates wheelchairs within the building as necessary.
  • Initiates action with other departments as needed in order to maintain a clean and safe environment.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years in a fast-paced customer focused service role or office environment

Preferred Qualifications

• High school diploma or GED
• 2 to 5 years in a fast-paced customer focused service role or office environment

Physical Demands

• Light Work:
• Lifting weight up to 20 lbs. occasionally up to 10 lbs. frequently

Pay Range

Pay Range: $18.09 to $24.64 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including but not limited to your experience education and the union agreement (if applicable). Shift weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. Thats why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team you have access to a wealth of valuable employee benefits that support the total well-being mind body spirit and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars dedicated well-being navigators and many programs activities articles videos personal coaching and tools to support you on your journey.

In addition Allina Health offers employee resources groups (ERGs) -- voluntary employee-led groups that serve as a resource for members and organizations by fostering a diverse inclusive workplace aligned with the organizations mission values goals business practices and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Paid Caregiver Leave

• Voluntary Benefits (vision legal critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.