Sales Coordinator - Customer Service
Sales Coordinator - Customer Service
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Job Description
Are you a customer centric professional with exceptional communication skills
Do you want to elevate customer experiences resolve issues and co-ordinate seamless support
If you thrive in a dynamic environment and excel in communication apply now to be part of our frontline customer service team!
Grundfos are looking for a Sales Co-ordinator to join our internal Customer Services team based in our head office in Leighton this role you will contribute to our thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone E-mail live chat instant messaging etc.
This role is a maternity cover with a 1 year contract.
What is the job about
As a Sales Co-ordinator you will provide the first level of customer contact resolution on inquiries which can be resolved quickly and provide timely and effective quotations technical advice and order entry related support to our customers and sales teams.
The role will include the following responsibilities:
- Commercial and technical advice on Customer inquiries which the employee can resolve within about 20 minutes by email telephone live chat instant messaging etc.
- Create tickets e.g. RFI (request for information) RFQ request for quotation)
- Create processed offers according to the description.
- Track offers according to specifications (e.g. sales guidelines).
- Follow up on Customer interactions within set SLA.
- Provide standard pricing and delivery information.
- Identify business opportunities and handover to external sales.
- Create delete and maintain Customer contact data in the C4C system.
- Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
- Manage Customer order changes (lead time shipping conditions quantity postponements rejection cancellation) and interaction with External Sales Finance and the Supply Chain.
- Assist Customers with order progression and supply chain issues.
- Provide order and delivery status to Customers.
This role is based in our Leighton Buzzard 3 set days per week with the remaining two days open to work from home if you wish. The working hours are 08:30am-17:00 Monday to Friday (37.5 hr per week) with 1 hour for lunch.
Could this be you
We anticipate that you will have previous experience within Customer Services approx. 2 years minimum relevant administrative experience great organizational skills and accountability with customers.
- Knowledge of business structure products and key market needs to create a successful Customer centric experience.
- Demonstrate working knowledge SAP (CRM/SD) (not a requirement but would be advantageous)
- Familiarity with MS Office applications.
- Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders.
- Excellent written and spoken English
Why Grundfos
At Grundfos we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the worlds water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity but an obligation. What really matters to us is not short-term profit but the impact we make. By becoming part of our united powerful team you too can drive this change no matter your role.
Furthermore we offer:
- Flexible working
- Flexible benefits package
- A wide range of employee benefits and discounts
- Access to health and wellbeing initiatives
- Access to internal training and great opportunities for individual development
- 25 days holiday Bank holidays per year
- 3 days per year for volunteering
- Free parking
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe please visit us on LinkedIn: our YouTube channel: Experience:
IC
Employment Type
Full Time
Key Skills
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