Lead Scientific Support Specialist

Work Schedule

Environmental Conditions

Job Description

What makes this opportunity outstanding

At Thermo Fisher Scientific Inc. you will discover meaningful work that makes a positive impact on a global scale. Our Unity Lab Services division offers a single source for coordinated lab service support and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customers laboratory business needs. Be part of our ambitious journey to provide flawless support and make a real difference!

Job Responsibilities

• Support multiple customer labs and attend meetings to ensure smooth operations.
• Coordinate stock room POU management dispensing of products and more.
• Order Management: Handle order entry order expediting and provide customer service support.
• Chemical Management: Receive register and track chemical containers.
• Incubator and lab wipe down to maintain a clean and safe environment.
• Media and Buffer Prep: Prepare inventory solutions and fulfill customer requests.
• Drive Process Improvement culture to improve efficiency and effectiveness.
• Perform other responsibilities as assigned by management.

Job Requirements

Education

• High school diploma or equivalent experience required.
• Bachelors degree or equivalent experience in a related field preferred or a combination of education and experience that demonstrates the required skills.
• Military Service/Training in lieu of a degree may also be considered.

Experience

• 4 years of related experience within a laboratory setting preferred.
• Experience working in customer service is a plus.
• Knowledge of GxP Experience and IATA/DOT certification and OSHA General Industry requirements are advantageous.

Knowledge Skills Abilities

• Strong verbal and written communication skills with a desire to deliver excellent customer service.
• Professional appearance and demeanor in all interactions upholding Thermo Fisher Scientifics values.
• Proficiency in Microsoft Office suite of software.
• Organizational skills to multi-task and meet due dates as needed.
• Ability to understand the complexity of various work environments and work safely following all policies and procedures.

Physical Requirements / Work Environment

• Work areas may include spaces where chemical-based allergens are in use (such as penicillin tetracycline etc.).
• Personal protective equipment must be worn including lab coats coveralls hoods facemasks hairnets safety gloves steel-toe shoes bump hats and/or safety glasses.

- Regularly required to lift 30 - 40lbs and up to 50lbs occasionally.

• Regularly use equipment including pushcarts pallet jacks mobile cylinders forklifts etc. to push/pull up to 100lbs.
• Regularly required to stand walk and conduct manual material handling for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms outside etc.).
• Ability to work overtime or independently as needed.

Join us at Thermo Fisher Scientific Inc. and be part of an exceptionally hard-working team that is dedicated to achieving world-class results. Your contribution will help us successfully implement innovative solutions and compete at the highest levels!

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employee assistance and family support programs including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) accident and life insurance and short- and long-term disability in accordance with company policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits please visit: Experience:

Unclear Seniority