Hotel Housekeeper/Room Attendant
Hotel Housekeeper/Room Attendant
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Job Description
***Informacin disponible en espaol.***
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States Mexico and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott Hilton Hyatt and IHG. Our service ethos is proactive and holistic fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused data-driven and results-oriented.
Summary:
The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean and they address all guest inquiries politely and knowledgeably.
Duties & Responsibilities:
- Prepare rooms for cleaning
- Make beds
- Dust rooms and furniture
- Replenish guestroom and bathroom supplies
- Clean the bathroom
- Clean the closet
- Vacuum and rack the carpet
- Check and secure the rooms
- Deliver and retrieve items on loan to guests (e.g. iron and ironing boards)
- Ensure public areas such as hallways are cleaned and orderly
- Ability to lift 50 lbs. and walk sit or stand for extended periods time
- Ability to work independently and with a team
- Manage guest calls requests & complaints in the area assigned to them
- Additional tasks may be assigned at any given time
Deberes y Responsabilidades:
- Preparar las habitaciones para la limpieza
- Hacer las camas
- Limpiar el polvo de las habitaciones y los muebles
- Reponer los suministros de las habitaciones y los bao
- Limpiar el bao
- Limpiar el armario
- Aspirar y peinar la alfombra
- Revisar y asegurar las habitaciones
- Entregar y recoger artculos prestados a los huspedes (por ejemplo: planchas y mesas de planchar)
- Asegurar que las reas pblicas como los pasillos estn limpias y ordenadas
- Capacidad para levantar 50 libras y caminar sentarse o estar de pie por perodos prolongados
- Capacidad para trabajar de forma independiente y en equipo
- Gestionar llamadas solicitudes y quejas de los huspedes en el rea asignada
- Pueden asignarse tareas adicionales en cualquier momento
Qualifications:
- A secondary school diploma is preferred
- Previous hotel-related experience desired
- Experience using industrial cleaning equipment and products a plus
- Professional attitude is required
Calificaciones:
- Se prefiere diploma de escuela secundaria
- Se desea experiencia previa en hoteles
- Se valora experiencia utilizando equipos y productos de limpieza industrial
- Se requiere una actitud profesional
Benefits:
- Competitive salary
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
Beneficios:
- Salario competitivo
- Revisin anual con posibilidad de aumento
- Programa 401k con aportacin de la empresa
- Pueden estar disponibles beneficios adicionales
Arbors Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth development and progression thrive within the properties:
- Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart - Be kind passionate and hospitable.
- Be Accountable - Take ownership and deliver results.
- Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Principios Rectores de Arbor:
Arbor Lodging se enfoca en cinco principios rectores para fomentar una cultura en la que el crecimiento el desarrollo y el progreso prosperen dentro de las propiedades:
- Haz lo correcto Opera y acta con integridad en todo lo que hagas incluso cuando no sea conveniente.
- Lidera con el corazn S amable apasionado y hospitalario.
- S responsable Asume la responsabilidad y entrega resultados.
- Apunta ms alto Ve ms all para superar las expectativas y promover cambios con intencin.
- Celebra las diferencias Acepta la diversidad; respeta las opiniones e ideas individuales.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Employment Type
Full Time
