Academic Associate
Academic Associate
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$ 49600 - 74400
1 Vacancy
Job Description
Essential Duties & Responsibilities
Daily Workflow:
Manage and resolve school-specific cases within Service Level Agreements including academic policy violations appeals and complaints.
Manage crisis protocols.
Provide research consultation and advice on unique learner experience issues.
Facilitate independent review panels in making decisions and recommendations related to case work
Draft and finalize decision letters for determinations reached by associate or independent review panels
Cross-Functional Work:
Travel: Support students and faculty at residencies in providing policy and experiential support up to three times per year.
Provide policy and procedure training for all student-facing groups.
Undertake other duties and projects as .
Quality Assurance Work:
Lead policy and process improvement projects employing root cause analysis and problem-solving techniques.
Proactively support strategic innovation.
Maintain adherence to Service Level Agreements.
Identify and resolve problems to improve value and mitigate institutional risk.
Use data for informed decision-making.
Job Skills:
Required Qualifications:
Strong critical thinking influencing reasoning and judgment skills.
Capable of facilitating projects training and conflict resolution.
Excellent organization prioritization self-motivation and communication skills.
Willingness to travel for event support. Travel will require one week at a time no more than three times per year.
Data-driven decision-making ability.
Ability to maintain confidentiality and abide by regulations such as FERPA in managing student complaints.
Preferred Qualifications:
Proficiency in Sales Force PeopleSoft CRM Microsoft 365 (Office OneDrive SharePoint Teams) and Zoom.
Proficient in using a computer and communicating effectively both verbally and in writing.
Able to handle stress and demonstrate strong mental acuity.
Regular and punctual attendance is essential.
Other functions may be modified as .
Work Experience:
Minimum of 3 years experience in academic administration advising or transferable experience.
Education:
Bachelors degree from an accredited institution whose accrediting agency recognized by the U.S. Department of Education.
Other:
Ability to work a hybrid schedule including both working from home and on-site one day per week. The selected applicant for this position will be required to work onsite and attend onsite or offsite meetings and events. Fully remote position may be considered for those living outside the Twin Cities area.
When on site typical office setting.
Mobility within the office including movement from floor to floor.
Access information using a computer.
Must be able to work more than 40 hours per week as needed to meet business needs.
Must be able to travel 0-10% of time.
Travel via plane car and metro may be to perform this job.
Strong mental acuity.
Effectively cope with stressful situations.
Effectively communicate both up and down the management chain.
Regular dependable attendance and punctuality are essential functions of this job.
Other essential functions and marginal job functions are subject to modification.
Must be able to lift 20 lbs.
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per addition to medical dental vision life and disability plans SEI employees may take advantage of well-being incentives parental leave paid time off certain paid holidays tax saving accounts (FSA HSA) 401(k) retirement benefit Employee Stock Purchase Plan tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay if applicable.
Careers - Our Benefits Strategic Education Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including but not limited to job-related knowledge/skills experience business needs geographical location and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process please contact our Human Resources Department at .
Required Experience:
IC
Employment Type
Full-Time
