Associate Revenue Onboarding Specialist - Remote

Job Summary: Were looking for a detail-oriented and motivated Associate Revenue Onboarding Specialist to join our growing client onboarding this critical role you will help streamline and scale how we collect review and process due diligence materials for new business clients. Youll support onboarding efforts that directly contribute to company OKRs focused on speed compliance and operational efficiency.

Youll work closely with internal teams and external stakeholderssuch as payment processors card networks and digital wallet providersensuring that onboarding packages are complete compliant and submitted on time. Were especially excited about candidates who are comfortable using AI-assisted tools and structured workflows to improve documentation review data validation and process automation.

Due Diligence & Documentation

• Collect and organize Know Your Business (KYB) documentation and supporting materials from new business clients.
• Review submissions for completeness accuracy and alignment with underwriting regulatory and risk standards.
• Use AI-powered tools (e.g. OCR smart forms data matchers) to streamline documentation analysis and identify gaps.
• Collaborate with clients and internal teams to resolve documentation issues quickly and efficiently.

Onboarding Package Assembly

• Compile complete and well-organized onboarding packages for internal and external partner review.
• Coordinate with internal teams (Sales Legal Compliance Project Managers) to gather missing or supplemental documentation.
• Submit documentation to reviewers and partners including payment processors card networks and digital wallet providers.
• Track progress against team OKRs related to onboarding turnaround time documentation accuracy and partner SLAs.

Compliance & Partner Coordination

• Ensure all submissions meet regulatory and partner-specific requirements such as PCI DSS Nacha AML and card network rules.
• Support the development of AI-enhanced checklists and quality control tools to ensure compliance at scale.
• Act as a liaison between onboarding stakeholders and external partners to facilitate a seamless and compliant onboarding experience.

Documentation & System Support

• Maintain accurate records in onboarding and CRM platforms (e.g. Salesforce Zendesk).
• Organize digital files with appropriate tagging version control and access management for audit-readiness.
• Contribute to improvements in onboarding workflows and internal documentation helping the team meet evolving OKRs around scalability quality and automation.

Qualifications :

• Bachelors degree in Business Finance Economics or a related field preferred. Equivalent professional experience will be considered.
• 13 years in onboarding underwriting support compliance operations or document management in fintech payments or financial services.
• Familiarity with KYB AML PCI DSS Nacha and other regulatory frameworks.
• Experience supporting structured audit-ready workflows and working with external partners (e.g. card brands processors).
• Exposure to AI tools used in business operations (e.g. document automation smart validation AI search or review bots) is a plus.
• Excellent attention to detail and organizational skills.
• Strong communicationclear professional and client-facing.
• Comfortable working in fast-paced metrics-driven environments aligned to OKRs.
• Experience with workflow and onboarding tools (e.g. Salesforce Asana ).
• Curiosity and adaptability when working with AI-enabled systems and automation tools.