Primary Location:

University Hospital - UMC

Address:

530 South Jackson Street Louisville KY 40202

Shift:

First Shift (United States of America)

Job Description Summary:

The Reference Testing Coordinator position serves to support laboratory management laboratory technologists/technicians and hospital staff in duties that encompass reference laboratory testing. The Reference Testing Coordinators duties are necessary to produce quality patient results. Reference Testing Coordinator manage both pre-analytical and post-analytical workflow of samples sent offsite for testing. This includes physical preparation of samples for shipment packaging samples evaluating the acceptability of samples monitoring pending lists and uploading reports.

Job Description:

Essential Functions:

Under the direct supervision of a Medical Technologist the Reference Testing Coordinator performs the following:

• Properly prepares and accurately identifies samples for laboratory testing
• Evaluates orders for possible issues (e.g. duplicate orders) and clarifies requests
• Accessions and processes samples per policy
• Coordinates testing performed at over 20 clinical laboratory vendors
• Orders appropriate requested test(s) in LIS and/or through reference lab portal
• Track samples sent out and monitor for results
• Coordinates approval of test requests with pathologists
• Reviews communications daily from reference laboratory for critical testing information
• Accurately reports patient results in the Electronic Health Record (EHR)
• Performs clerical duties needed for the department (includes accessing information in the EHR filing reports/slides/specimens answering phones tracking specimens monitoring fax machine)
• Manages sample logistics and transports specimens daily to appropriate locations
• Troubleshoots send out testing delays or issues including LIS communication and shipping delays
• Maintains portal access for all required reference laboratories
• Completes research of reference laboratories and suggests appropriate laboratory options needed for esoteric testing
• Communicates research and investigation details clearly and accurately to medical directors lab administrative directors the test send out manager and ordering physicians
• Accurately document in LIS order information and notes pertaining to samples
• Builds electronic manifest and transmits samples accordingly for interfaced reference laboratories
• Compile utilization data and other statistics as requested by supervisor/manager
• Coordinates with other UofL locations necessary sample processing shipment of samples or storage of samples
• Controls inventory ordering and supplies to maintain adequate stock
• Maintain expertise of internal and reference laboratory test menus
• Compiles and reviews QA data for manager review

Other Functions:

• Identifies and reports any safety hazards or concerns
• Review for regulatory compliance in all policies processes systems and procedures
• Suggests need for improvement of policies and procedures
• Attends meetings with laboratory management and reference laboratory representatives
• Performs teaching and training duties of position to staff and employees
• Develops and assists in writing training guides and standard work documents
• Assists in setting up new Charge Description Master (CDM) numbers for testing
• Adjusts test charges as needed including applying manual charges
• Works to resolve ordering and billing issues
• Complies patient reports as needed (e.g. tumor board review)
• Coordinate releasing patient reports and
• Maintains compliance with all company policies procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Job Requirements

(Education Experience Licensure and Certification)

Education and Experience:

• High school diploma or GED/Equivalent (required)
• Associate degree or 2 years of completed college coursework OR

5 years of experience in a clinical laboratory (Required)

Licensure/Certification:

• None required

Job Competency:

Knowledge Skills and Abilities critical to this role:

• Excellent customer service skills
• Excellent organizational skills- manages time effectively keeps tasks appropriately prioritized with the ability to change directions as needed for the good of the department; Able to display extreme attention to detail for long periods of time
• Strong interpersonal and communication skills- responsive pleasant to work with educates stakeholders and provides timely accurate information; able to build effective strong working relationships with others through trust communication and credibility

Language Ability:

• Must be able to communicate effectively in both verbal and written formats.

Reasoning Ability:

• Ability to break down problems or tasks; scanning prior knowledge and experience to identify causes and consequences of events
• Able to assist others in developing clinical reasoning skills

Computer Skills:

• Must possess strong computer skills
• Basic knowledge of Microsoft Word Microsoft Excel and Cerner EHR (preferred)

Additional Responsibilities:

• Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community

Additional Job Description:

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