Care Team Coordinator
Care Team Coordinator
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Job Description
Objective:The Care Team Coordinator will work directly with the Owner(s) Client Service Director and the Care Team Manager to ensure that the highest quality of care and consistency are provided to Senior Helpers clients. This position will combine hands-on care and training with entry-level leadership responsibilities.
Reports to:Care Team Manager
Employment Type:Full-time Hourly
Primary Responsibilities (including but not limited to):
- Mentor and train both new and experienced Caregivers to ensure consistency and the highest standards of care.
- Administer the Caregiver Orientation program and utilize the Center of Excellence to teach and test Caregiver skills.
- Identify training needs based on performance trends and client feedback.
- Perform Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) for clients during open shifts and while new clients are transitioning to their regular caregiver (fill-in to support clients as needed).
- Conduct caregiver/client introductions ensuring a smooth transition and fostering strong relationships.
- Ensure that client care plans are consistently followed and updated as necessary while maintaining open communication with the management team.
- Has a regular communication process with Caregivers and clients including regular site visits.
- Comfortable performing personal care with both male and female clients.
- Monitor and address Change in Condition tasks. Notify the Care Team Manager and/or Client Services Director as appropriate.
- Maintain accurate records.
- As time permits reach out to aging referrals to book an assessment 20% of the time.
- Be in a scheduled on-call rotation to handle calls after hours on weekends and during holidays.
- Participates in Marketing events as needed (not required).
- Other duties as assigned.
This job description is subject to modification at any time by the Company. Other duties and responsibilities may be assigned.
Qualifications
- At least 18 years old.
- Pass Background Check and agree to be Fingerprinted (BCI/FBI).
- Valid Drivers License.
- Reliable vehicle with current auto insurance.
- Must have excellent organizational skills attention to detail and the ability to prioritize in a changing environment.
- Must have excellent phone skills and follow-up skills with prospects clients and client families.
- Proactive problem prevention and issue resolution ability.
- STNA Certification required (expired is OK).
- Minimum 3 years experience in an HHA/CNA/Caregiving role.
- Customer service experience preferred.
- Proficiency in using Microsoft Office applications.
- Ability to learn new software systems quickly.
- Strong verbal communication skills especially using the telephone.
- Ability to work independently or as part of a team.
Why be a Senior Helpers of Portage/Geauga In-Home Caregiver We truly care about our staff:
- Great Place to Work Certified
- Benefits Available
Required Experience:
IC
Employment Type
Full-Time
