HR Service Center Associate with Russian & Polish
HR Service Center Associate with Russian & Polish
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Job Description
JOB DESCRIPTION:
Abbottis a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Working atAbbott
AtAbbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:
- Careerdevelopmentwith an international company where you can grow the career you dream of.
- Competitive salaries bonus potential and excellent package of benefits (sports card life insurance private medical care stock purchase plan flexible working opportunities and many others).
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
The Opportunity:
For our globalAbbott HR Service Centerwe are currently looking for an ambitious people-orientedprofessionalto join our multi-lingual team in Warsaw as anHR Service Center Associate with fluent Russian and Polish.
The successful candidate will start on a fixed-term 18-months contract.
This is an office-based position requiring regular presence in our Warsaw office (Mokotow).
Purpose of the role:
- This role is empowered to surpass expectations by:collaborating anticipating driving to resolution and serving with carecompassionand concierge service withefficiencyfor targeted scope of requests with strong focus onoperational excellenceand delivery to meet high volume demands.
- This role takesownershipof targeted scope and must driveefficiencyandproductivitywhile meeting high volume demands. Is anefficientprocessor who with guidance and directions can meet demands of multiple repetitiveHR processes tasks and inquiries. The role has strongcustomer servicefocus while supporting employees and managers in resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.
What Youll do:
- Solve requests from customers (Abbott employees from the globe focused on Region) at least through 2 of the 4 channels: phone chat email and appointment; and through two or more languages withRussianEnglish and Polishbeing mandatory fluent.
- Meet and abide pre-established schedules which will respond to the specific needs of the business. The high season takes time between November and March.
- Ensure and always be up-to-date with the knowledge required for an effectiveperformanceof the functions from the entire onboarding process and the subsequent technical and functionaltrainings.
- Optimally responds to service inquiries and requests with timely accurate and professional replies while focusing on selected contact channels or scope of work.
- Resolve or escalate requests based on established resources; partner with other HR service center team members totroubleshootresolution of all requests. Work with an appropriate sense of urgency andefficiency.
- Identify Roadblocks toqualitycustomer serviceand in Service Center processes orAbbott-widepractices or policies and share insights along with possible improvements withmanagement.
- Demonstrate a right attitude towardscustomer servicecoupled withgood communication skillsaccuracyand ability tolistenand interpret requests from customers.
- Focus on targeted scope of service with lower complexity and high-volume work.
- Close focus onproductivity focus on concierge serviceoperational excellenceandtime management.
- Ensure delivered cases and applied processes comply with Corporate and Complianceethicalstandards.
Required qualifications and background:
- Bachelors degree in careers as Administration SystemsCommunicationsTranslation and Interpretationor similar.
- Desirable postgraduate orspecializationinHuman Resourcesand/orCustomer Service.
- Languages:Fluent English Polish and Russianany additional European language (German SpanishFrench) would be a strong asset.
- Experience in working in areas such asHuman Resourcesand/orCustomer Servicethrough face-to-face or virtual channels.
- Managing multi-channelcustomer serviceplatforms (phone email and chat).
- Working withcustomer management tools desirableSalesforce.
- User-level experience inERPstools/people managementsoftware like Workday (desirable).
- Desirable in remotecommunicationchannels with global teams in various languages and formats.
Follow your career aspirations toAbbottfor diverse opportunities with a company that can help you build your future and live your best life.Abbottis an Equal Opportunity Employer committed to employee diversity.
Connect with us at abbott.com on Facebook at on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
HR Operations
DIVISION:
CHR Corporate Human Resources
LOCATION:
Poland > Park Postepu : Building B
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
IC
Employment Type
Full-Time
