Information Technology Support Specialist
Information Technology Support Specialist
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Job Description
Overview
Are you someone with strong technical capabilities Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders Are you a trusted advisor and a problem solver If you enjoy entrepreneurship and innovation in a flexible work environment this opportunity is for you! As someone with excellent communication skills and business acumen you will thrive in our fast-paced and agile environment.
Your opportunity
Dillons Information Technology group is looking for an experienced IT Support Specialist to join our multidisciplinary team of professionals. You will have the opportunity to work on new and exciting projects while providing clients with a fully integrated and superior customer experience.
This position is available at our London office.
We oer a variety of exible work options to help balance the competing demands of work and personal life. This opportunity may be available in a hybrid work model.
Responsibilities
What your day will look like
IT Support
- Participate as an integral part of our National Helpdesk team offering information technology support across the organization
- Setup and configure computer hardware software mobile devices and peripherals addressing both routine and complex technical issues
- Administration of user accounts and related activities
- Conduct onboarding and offboarding procedures for end users
- Provide technical support to resolve help requests from end users via telephone email and chat in a professional and courteous manner
- Record track and document the problem-solving process for helpdesk requests including all actions taken to final resolution
- Travel occasionally to client locations and/or other Dillon offices for the purposes of executing your responsibilities internal/external client relationship development opportunity/project research and project delivery
Learning and Development
- Commit to self-development and ongoing learning and professional development
- Contribute to Dillons corporate profile through active participation in professional associations and committees
Qualifications
- A three-year diploma in Computer Systems Technology or related program
- One (1) to three (3) years of relevant work experience in a professional technology setting
- Certifications such as CompTIA A Network CCNA Microsoft Certified: Modern Desktop Administrator Associate are considered an asset
Experience
- Demonstrated experience in diagnosing and resolving complex technical issues related to hardware software and network systems
- Familiarity with ticketing systems for logging tracking and managing technical support requests
- Proven organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
- Strong verbal and written communication skills with excellent attention to detail and a high regard for accuracy and quality
- Strong customer service skills with the ability to communicate technical information to non-technical users clearly and effectively
- Practical experience in working with Active Directory group policies and two-factor authentication systems
- Preference will be given to those with a passion for service excellence
Dillon offers competitive salaries health benefits and a generous retirement savings plan. Our work week is 37.5 hours.
Why choose Dillon
We live our core values:
- Reliability: words that result in actions build trust;
- Achievement: do the work to hit the target;
- Continuous development: always learning; always adapting; always growing;
- Creativity: discover new possibilities;
- Courage: do the things that matter especially when its hard;
- Inclusiveness: enabling belonging to draw strength from our differences
In addition we offer:
- Employee share purchase plan
- Dillon is 100% employee owned and share ownership is open to all full-time regular employees
- A competitive compensation package
- Comprehensive health benefits
- Generous retirement savings plan
- Student loan repayment assistance with matching employer contributions
- Flexible work hours
- Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs. We are taking a trust-based approach to oer a variety of exible work options to help balance the competing demands of work and personal life.
- Learning and Development opportunities
- As a knowledge-based business the organic growth of our knowledge and skills occur through our work performance and roles. The creation and sharing of knowledge allow us to take local knowledge to scale capture lessons learned through experience and continuously improve service delivery. The development of self and others is an evident and measured core behaviour within our organization
- We use a composite approach to development including coaching to build the how mentoring to share lessons advising to round out perspectives and co-creation of knowledge through internal learning opportunities
- Focus on Innovation
- The ability to anticipate examine and adopt new and innovative solutions is a crucial driver for the continual and progressive advancement of our business our culture people are empowered to reflect and question current practices and seek forward looking solutions to todays problems and tomorrows opportunities
- Employee and Family Assistance Program (EFAP)
- A variety of EFAP tools and online resources to support well-being are available to all employees
- Wellness Subsidy
- Our employees can take advantage of wellness subsidy that can be put towards expenses for a variety of health and/or wellness related activities such as gym membership purchase of home fitness equipment yoga classesand dance classes
About Dillon
Dillon is a proudly Canadian employee-owned professional consulting firm specializing in planning engineering environmental science and management. We partner with clients to provide committed collaborative and inventive solutions to complex multi-faceted projects. With over 20 offices and more than 1000 employees across Canada Dillon offers a wide range of services related to building and improving facilities and infrastructure protecting the environment and developing communities.
Now operating for over 75 years we continue to strive for excellence in everything we do. Dillon has been listed as one of Canadas Best Managed Companies for the past 18 years and has the distinction of having achieved Platinum Club member status in this program.
Employment Equity Diversity & Inclusion at Dillon
Dillon is committed to the principles of employment equity inclusiveness and diversity within our organization. We strive to achieve a workplace where opportunities are based on skills and abilities and that respects and values differences.
Inclusion is more than a word to us it is the way we choose to run our connect with us if you require accommodation in the interview would love to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
