Senior Sales Ambassador - Core Lab - Tampa/Clearwater
Senior Sales Ambassador - Core Lab - Tampa/Clearwater
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Job Description
JOB DESCRIPTION:
Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution
- Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.
The Opportunity
Abbott Core Labs has an opportunity for a Senior Sales Ambassador in Tampa Fl. This is a field based position.
The Senior Sales Ambassador will represent Abbott and the Core Laboratory Diagnostics brand to existing customers focusing on developing solutions that drive revenue and achieve growth goals. The Senior Sales Ambassador operates as the primary account management contact aiming to improve economic profitability increase customer loyalty and retain business through contract renewal and closing new solutions.
What Youll Work on
- Act as a trusted partner to existing customers building promoters and achieving targeted retention rates.
- Manage and drive development of accounts according to strategic account plans focusing on value expansion and economic profitability.
- Perform assay integrations and support technical needs of the laboratory.
- Improve and maintain customer satisfaction to drive better retention rates and increase Abbotts ability to value expand.
- Drive customer satisfaction and loyalty by resolving customer issues and supporting operational business reviews with key lab contacts.
- Coordinate order delivery and billing processes.
- Assess customer operations and identify opportunities for operational/service improvement.
- Work with Enterprise Account Managers (EAM) to renew business early or extend contracts to block competition.
- Develop and execute existing account plans to ensure customer satisfaction and drive value expansion opportunities.
- Elevate customer challenges immediately in partnership with the service organization.
- Support implementation processes on new accounts including project ordering instrument installation and assay validation.
- Adhere to Abbott guidelines policies and procedures.
Position Scope:
- Represent Abbott and the Core Laboratory Diagnostics brand to the customer with an emphasis on laboratory management.
- Interact with Sales colleagues Marketing Customer Support Technical Service and Finance.
- Influence customer purchase decisions and make decisions on reagent utilization and troubleshooting product replacement.
- Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and actions taken to resolve concerns.
- Exhibit high levels of integrity honesty and commitment presenting information completely and accurately to both internal and external customers.
Required Qualifications:
- Bachelors degree or associates with equivalent relevant experience.
- Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment or directly in a laboratory environment field service or technical call center for Diagnostics products.
- Experience providing technical product application and/or hardware support.
- Experience interfacing with customers.
- Strong people engagement and communication skills.
- Troubleshooting/problem-solving skills.
- Computer skills (MS Office).
- Ability to travel up to 80% in assigned territory and other domestic business locations.
- Valid Drivers License.
Preferred Qualifications:
- Bachelors degree in business Biomedical Engineering Electrical Mechanical Medical Technology or Commercial.
- 3 years of relevant healthcare/sales experience.
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$75300.00 $150700.00In specific locations the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
CRLB Core Lab
LOCATION:
United States of America : Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 50 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day) Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day) Driving a personal auto or company car or truck or a powered piece of material handling equipmentAbbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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