Job Description

Shine Bright with Us: Join Our Team as a Financial Aid Assistant!

Are you passionate about helping students achieve their educational dreams Do you have excellent organizational and communication skills If so we have the perfect opportunity for you!

We are looking for a Financial Aid Assistant to join our team.

Key Responsibilities:

• Be the friendly voice that answers incoming calls and responds to email inquiries.

• Assist students and parents through the financial aid application process with ease and empathy.

• Review and accept incoming financial aid documents.

• Ensure walk-in students and parents receive effective assistance.

• Maintain a broad knowledge of Student Success Division services to better support our students.

• Provide support to the Financial Aid Office and other departments as needed.

• Guide students on navigating their student accounts.

• Perform data entry and update documents in our system.

• Distribute valuable financial aid and scholarship information.

• Take on additional duties as assigned to support our mission.

Ready to make a difference Apply now and become a vital part of our Financial Aid Office team!

JOB SUMMARY:

Under direct supervision this position provides clerical support for the activities of the Financial Aid Office. Duties include assisting students and parents through the financial aid application process assisting students to navigate their student account data entry and answer the phones.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Answers incoming telephone calls and responds to telephone and email inquiries.

• Accepts and reviews incoming student financial aid documents.

• Monitors walk-in traffic ensuring that students and parents are assisted effectively.

• Maintains a general knowledge of Student Success Division services in support of servicing students.

• Supports all activities of the Financial Aid Office and other offices as necessary.

• Assists student and parents with the financial aid application and other inquiries.

• Assists student on how to navigate through their student account.

• Enters and updates documents and other information in the computer as required.

• Distributes financial aid and scholarship information.

• Completes other duties and responsibilities as assigned.

QUALIFICATIONS KNOWLEDGE AND SKILL REQUIREMENTS:

• High school diploma or the equivalent (Associates degree preferred).

• Minimum one (1) year documented work experience in the area of customer service.

• Demonstrated commitment to supporting student success.

• Capable of effectively working with a diverse student population.

• Ability to use sound judgment and discretion while interacting with students and the general public.

• Proficient in using Microsoft Office and Windows based computer applications.

• Knowledge of proper telephone etiquette.

• Detailed oriented and ability to maintain strict accuracy.

• Strong organizational and interpersonal skills.

• Ability to work independently with minimal supervision and demonstrate self-motivation.

• Ability to effectively handle multiple tasks at once

PHYSICAL DEMANDS:

This position requires an ability to sit stand walk bend lift reach up stoop and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines such as copier fax calculator telephone and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.

Classification

Supervisory

FLSA Exempt

Employment Type

Compensation and Application Deadline