Business Development Specialist
Business Development Specialist
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Job Description
OWNERSHIP Business DEVELPMENT SPECIALIST (BDS)
Business Development Specialist Seattle Region
We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves
In this position...
At Ford Motor Company we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrows transportation. We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world -- together.
What youll do...
Our Marketing Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes ears and voice of Ford.
Serve as a resource for the Seattle Regional Ownership Manager regarding all Fixed Operations and Customer Experience-related issues.
Responsible for leading the development and execution of business plan strategies to improve Retail Parts sales BBT penetration Service Brand NPS Technician Count RO Duration (uptime) and Accessories.
As an Ownership BDS you will support the following:
Support Seattle Region to achieve successful execution of Fixed Operations & CX Business Plan strategic objectives
Support:
-Assist the Ownership Manager in creating tracking and implementation of Balance Scorecard objectives Parts Sales Service Performance Ford Protect penetration Accessories sales and Ford Pro Elite.
-Service Capacity and Throughput Same Day Repair
-Technician Recruiting and Retention
-Recall Acceleration
-Service NPS Support
-Remote Experiences (Mobile Service & PDL)
-Enrollment & Launch of Reservation program
-Retail Part Sales
-BBT Service Lane Selling
-Ford Pro CVC and Service Elite Support
-Model e Parts and Service Growth Service Assessment Sustainment
-Vin Visits / Service Share
-Service Leads / Predicted Repair Intelligence
-Ford Protect / Accessories Support
-Bulk Oil Lead
-Sales Event Execution
-Track performance on Balanced Scorecard (BSC) metrics and provide insight into where further attention is needed.
Youll have...
Bachelors Degree in:
Applicable bachelors degrees include:
Business related (Marketing Management Economics Finance Communications Hospitality Business)
3 years of professional field sales experience must have experience traveling in a sales role
Ability to travel in market that may require overnight travel (i.e. Hotel stays Tuesdays to Fridays)
Minimum Travel Required: 2 days per week to local sites in market up to a four-hour drive time in market
Travel 100 miles fly zones may be applicable
Even better you may have...
Field dealer contact experience strongly preferred.
Knowledge of dealership operations dealership financial statements/sales and profit forecasts Dealer reporting and systems.
Customer service mindset.
Strong interpersonal / leadership / organizational skills and competencies.
Ability to interface with Retail Group Management and Dealer Management.
Ability to work independently with strong verbal written and Data Analytics skills.
Proficiency with the Microsoft Office Suite emphasis on Excel and SharePoint.
Comprehend and analyze our performance documents (i.e. Dealer Profiles Financial Statements 5 Year Trends Sales Effectiveness Analysis Parts & Service Dealer Dashboards/Trend Reports etc.).
Ability to manage changing priorities deadlines and timelines with multiple inputs and complexities.
Field dealer relationship experience ensuring an understanding of the dealer dynamic and ability to gain dealer trust.
Extraordinary teamwork collaborative skills and demonstrated behaviors.
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
This position is asalary grade 5.
For more information on salary and benefits click here: Click here to find out more about available programs and benefits: sponsorship is not available for this position.
#LI-Onsite #LI-KJ1
Responsibilities
Responsibilities
Our Marketing Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes ears and voice of Ford.
Serve as a resource for the Seattle Regional Ownership Manager regarding all Fixed Operations and Customer Experience-related issues. Responsible for leading the development and execution of business plan strategies to improve Retail Parts sales BBT penetration Service Brand NPS Technician Count RO Duration (uptime) and Accessories.
As an Ownership BDS you will support the following:
- Support Seattle Region to achieve successful execution of Fixed Operations & CX Business Plan strategic objectives
- Support:
- Assist the Ownership Manager in creating tracking and implementation of Balance Scorecard objectives Parts Sales Service Performance Ford Protect penetration Accessories sales and Ford Pro Elite.
- Service Capacity and Throughput Same Day Repair
- Technician Recruiting and Retention
- Recall Acceleration
- Service NPS Support
- Remote Experiences (Mobile Service & PDL)
- Enrollment & Launch of Reservation program
- Retail Part Sales
- BBT Service Lane Selling
- Ford Pro CVC and Service Elite Support
- Model e Parts and Service Growth Service Assessment Sustainment
- Vin Visits / Service Share
- Service Leads / Predicted Repair Intelligence
- Ford Protect / Accessories Support
- Bulk Oil Lead
- Sales Event Execution
- Track performance on Balanced Scorecard (BSC) metrics and provide insight into where further attention is needed.
Qualifications
Minimum Qualifications:
- Bachelors Degree in:
- Applicable bachelors degrees include Business related (Marketing Management Economics Finance Communications Hospitality Business)
- 3 years of professional field sales experience must have experience traveling in a sales role
- Ability to travel in market that may require overnight travel (i.e. Hotel stays Tuesdays to Fridays)
- Minimum Travel Required: 2 days per week to local sites in market up to a four-hour drive time in market
- Travel 100 miles fly zones may be applicable
- Field dealer contact experience preferred.
- Knowledge of dealership operations dealership financial statements/sales and profit forecasts Dealer reporting and systems.
- Customer service mindset.
- Strong interpersonal / leadership / organizational skills and competencies.
- Ability to interface with Retail Group Management and Dealer Management.
- Ability to work independently with strong verbal written and Data Analytics skills.
- Proficiency with the Microsoft Office Suite emphasis on Excel and SharePoint.
- Comprehend and analyze our performance documents (i.e. Dealer Profiles Financial Statements 5 Year Trends Sales Effectiveness Analysis Parts & Service Dealer Dashboards/Trend Reports etc.).
- Ability to manage changing priorities deadlines and timelines with multiple inputs and complexities.
- Field dealer relationship experience ensuring an understanding of the dealer dynamic and ability to gain dealer trust.
- Extraordinary teamwork collaborative skills and demonstrated behaviors.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
