Customer Care Specialist
Customer Care Specialist
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1 Vacancy
Job Description
Overview
Cambridge Security Seals is an industry leader in the manufacturing and distribution of customized tamper-evident security seals. The Pomona New York company seeks a personable enthusiastic and eager-to-learn Customer Care Specialist to join our team of professionals and grow within our expanding company. This position features a blend of customer interaction support and data handling and requires a strong verbal and written communication and interpersonal skills. The daily functional respon-sibilities include regular communication via phone and email with customers dealing with specifying custom products tracking order fulfillment status managing expectations and coordinating a variety of interrelated functions to support and enhance the overall customer experience. The right candidate will showcase the ability to meet these performance expectations produce results and hopefully demonstrate the kind of pride enthusiasm and attention to detail in this varied position that will lead to other high-visibility growth opportunities at CSS in the future. While CSS provides the specialized training and managerial sup-port to succeed the Customer Care Specialist will be responsible for executing exceptional performance within a team environ-ment and contributing to the overall quality success and growth of the Customer Care department and the company.
Compensation: $18/hour
Responsibilities
CSS will provide the mentorship and training to develop the
specific skill sets and professional strengths necessary to
succeed as a Customer Care Specialist which include:
Professionalism and clear communication
Commitment to customer satisfaction
Order entry and customer service including query &
complaint resolution & other service related matters
Developing a strong proficiency on our ERP and CRM
systems including Syspro & Hubspot
Developing an understanding of our customers and
how we can serve them better
Providing customers with price quotations
Working with the other departments at CSS to provide
customers with a seamless and positive experience
Channeling positive energy and attention to detail into
everyday achievement
Qualified candidates will possess a combination of education
experience traits and professional skills that
position them for success as a Customer Care Specialist
which in-clude:
Responsible accountable self-starter with boundless
energy drive and self-organization
Strong written and verbal communication and interpersonal
skills
A minimum of 2 years experience in a similar position
and environment (preferred but not required)
Team player with engaging and pleasant personality
Strong basic math skills
Front desk Reception Duties
Microsoft Office proficiency (Word Excel Powerpoint)
Affinity for multi-tasking with the discipline to follow
through and the self management skills to prioritize
Please note that this position is a full time on-site salaried position at CSSs
Pomona New York headquarters.
To apply for the position of Customer Care Specialist please email your
resume along with a cover letter to
This position carries an opening hourly pay rate of $18.00/hour plus an
annual performance-based bonus.
Benefits include participation in the companys health plan (medical dental
vision) and 401K retirement plan.
Cambridge
Qualifications
A minimum of 2 years experience in a similar position and environment (preferred but not required)
Company Website
Employment Type
Unclear
Department / Functional Area
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