Online Banking Operations Specialist (Remote - OR, WA, ID & CA)
Online Banking Operations Specialist (Remote - OR, WA, ID & CA)
Posted on :
09-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-08-2025
Job Description
More than 135 years ago we started with core values that never go out of style: listen learn and help businesses and individuals reach their goals. These core values shape our culture and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.
With more than $16 billion in assets and 135 branch locations throughout Washington Oregon Idaho and California we understand our role in the economy and take that responsibility addition to offering a source of capital to personal banking clients and businesses of all sizes we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
As the Online Banking Operations Specialistwith Banner Bank you will provide function-specific day-to-day client and operational support for the Online Banking Department.
In this role you will have the opportunity to:
- Responsible for representing Banner Bank and providing support to clients in a professional manner and provide prompt efficient and accurate service.
- Responsible for answering incoming customer and branch inquiries. Perform account maintenance requests and researching/resolving problems and errors in a timely manner; resolving Electronic Funds Transfer (EFT) disputes.
- Responsible for providing Tier 2 telephone email and chat support to internal and external clients. Identify emerging trends (e.g. fraud access issuesetc.). Perform data entry and file maintenance to deposit accounts online/mobile banking profiles and Person-to-Person (P2P) accounts () bill pay and other online banking applications.
- Responsible for reviewing issues included in exception reporting and recommend/administer correction action of issues. Prepare and/or review various reports to effectively monitor activities identify issues and trends take action and recommend changes.
- Identify areas that need improvements and make recommendations for enhancement.
- Responsible for complying with policies procedures security requirements and government regulations.
- Perform any other duties or responsibilities as may be assigned by your manager.
Education & Experience
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
- 0 to 2 years of online/retail banking call center or related experience preferred
Knowledge Skills & Abilities
- Knowledge of retail product philosophy policy procedures documentation and systems. Knowledge of online banking products and services.
- Proven client service interpersonal and relationship building skills. Possess effective verbal and written communication skills; proper phone and email etiquette required.
- Possess effective selling cross selling and referral skills.
- Possess strong mathematical problem solving and negotiation skills.
- Ability to analyze client related financial information.
Compensation & Benefits
- Targeted starting hourly range (based on experience): $19.21 - $26.90
- Incentive potential
- Comprehensive employee benefits including: medical dental vision LTD STD and life
- Paid vacation time sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
- Get more information at: Employee Benefits Banner Bank
Please take time to review Banner Banks Consent & Privacy notice before applying.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin citizenship marital status age disability or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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