Complex Fraud Investigator
Complex Fraud Investigator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were 1st Central a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And thats the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!
Were on the hunt for a skilled Complex Fraud Investigator to join our Counter Fraud Services team based in either Salford Quays Manchester or Haywards Heath West Sussex.
In this role youll be part of our Complex Fraud Team reporting into the CFS Technical Lead. Youll take ownership of a varied portfolio of claims including organised fraud rings non-jurisdiction (Scotland and Northern Ireland) organised fraud high-value and professional enabler cases all requiring a sharp eye and strategic thinking.
If youre looking for a role where your insight and experience will make a real impact wed love to hear from you.
Core skills were looking for to succeed in the role:
Critical thinking: Use your logical reasoning to analyse evidence and draw conclusions about potential crimes
Attention to detail: Pay close attention to the small detail to uncover evidence of fraud
Case management: Handle investigations from start to finish ensuring all necessary steps are taken
Investigative techniques: Can use various methods for gathering evidence and conducting interviews
Working flexibly youll spend the 6 weeks in the office full-time for training and support then hybrid begins with 4 days at home and 1 day in the office - if you prefer to be in the office more - thats good with us too.
Heres a glimpse of what we can offer:
- Salary up to 41500 depending on experience
- Monday to Friday no weekends!
- 25 days holiday plus 8 bank holidays and an extra You day off for important occasions or just a day for you!
- Fully supportive team throughout
- 100 off your car insurance
- A fun vibrant and busy place to work
Whats Involved:
- Youll handle a caseload of potential fraud risks within the CFS SLAs FCA regulations and legislative and policy guidelines.
- Youll proactively seek positive outcomes that act as a deterrent to committing fraud against the business.
- Youll proactively seek the root cause of the fraud.
- Youll develop CFS strategies to proactively investigate potential fraud risks.
- Your caseload will include desk-top handling with direct interaction with policyholders third parties and witnesses; extending to incorporate telephone-based interviews and written communications and the appointment of external specialists to include investigators law firms and motor engineers
- Youll liaise with external agencies attend industry conferences and seminars
- Youll produce high quality written reports and advice for the business to include recommendations.
- Youll help to manage the relationship with FCIM panel of service providers including law firms and investigators
- Youll provide advice and support to business areas and CFS with regard to potential fraud risks.
- Youll act as a mentor for Fraud Investigators and as a technical referral point.
- Youll ensure claim files are reserved accurately and reserves amended where required
- Youll meet agreed fraud KPIs and targets.
Experience & knowledge
- Youve strong motor claims and policy experience.
- Youve a proven track record in claims fraud investigation to include organised motor fraud.
- Youve excellent knowledge of processes and tactics used to investigate and manage insurance fraud and a solid understanding of relevant fraud related legislation.
- Youve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.
- Youve a sound understanding of all aspects of motor insurance.
Skills& Qualifications
- Youre a great communicator both verbal and written with the skills to influence and negotiate
- Organisation timekeeping and prioritisation are second nature to you
- Youre analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems
- Youve got great customer service skills. After all our customers are key!
- Youve got strong numeracy and literacy skills
- Youre not fazed by computers and software. Competent in Microsoft applications particularly Word Excel & PowerPoint.
- Desktop fraud investigation to include telephone interviews
- You can appoint and manage external fraud service providers
- Youve excellent report production skills
Behaviours
- Youre customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!
- Youre passionate about reducing the business exposure to fraud risk
- You can use initiative to make decisions
- Youve got a sharp eye for detailand accuracy
- Teamwork makes the dream work! Youve the ability to work on own initiative and as part of a team
- Youre confident in presenting complex information in a clear and concise manner. Youve got this!
- Youre self-motivated proactive and enthusiastic
- Youve a flexible approach to work and adopts a positive attitude embracing embedding and incorporating the Company values
- Youll strive to drive business improvements to contribute to the success of the business
So what are you waiting for Apply today!
What can we do for you
People first. Always. Were passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so thats what we offer. Our workplaces are energetic inspirational supportive. To get a taste of the advantages youll enjoy take a look at all our perks in full here.
Intrigued Our Talent team can tell you everything you need to know about what we want and what were offering so feel free to get in touch.
Employment Type
Full-Time
