Post-Onboarding Success Specialist
Post-Onboarding Success Specialist
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
Our Merchant Services team lies at the heart and soul of Wolt ensuring that we set all of our merchants up for success by providing a seamless experience for them. We are currently looking for a team member for our newly established department of Post Activation. This department ensures that newly onboarded restaurants to the Wolt platform perform well. It includes assisting partners with proper equipment training guiding them on order acceptance improvement as well as outside the box thinking - how else can we make sure that our partners are performing excellently
Please note: This role requires you to be located in Hamburg.
What youll be doing
We are looking for a proactive team member to analyze partner performance data track improvement workflows in and deliver in-person training to newly onboarded restaurant partners. This role involves clear communication across written and verbal channels close collaboration with cross-functional teams and continuous refinement of partner coaching and support strategies.
Day-to-day in this role youll:
- Analyze partner performance data and act on key performance indicators to make sure partner performance can be improved.
- Monitor multiple workflows of partner performance improvement and track progress through .
- Visit newly onboarded restaurant partners and provide in person training for hardware and app usage
- Proactively reach out to partners in order to solve issues whether it is written or verbal communication.
- Experience working with cross-functional teams and able to formulate requests and tasks clearly
- Polish and improve on approaches on partner & vendor communication coaching and training.
Our humble expectations
- You have experience with partner support or communication heavy job.
- You have an overall positive demeanor with a good amount of patience.
- You have excellent organizational skills able to multitask and track progress of numerous open tickets on the basis of multiple workflows
- You are an Outstanding communicator in German and English both verbal and written.
- You have a keen eye for detail - every small one counts!
- You are an outside of the box thinker - ready to propose relevant solutions to issues and creatively approach workflow improvement.
- Experience in gastronomy or the food industry is a plus.
- Experience with Google Suite is a plus
What we offer
- Flexible & supportive work culture enjoy generous 30day PTO remote/hybrid work options flexible hours and an employee assistance program focused on mental health.
- Best-in-class tools & home-office setup get equipped with a MacBook trackpad and a budget to set up your remote workspace.
- Equity & competitive compensation receive meaningful Wolt equity as part of your total rewards package.
- Inclusive autonomous environment thrive in a no-politics culture that values ownership learning and respectful collaboration .
- Career growth & continuous development build more learn more and ship more in a fastpaced company with countless opportunities across 500 cities and 30 countries
Next steps
Once you apply our team will review your application. If selected youll be invited to a recruiter screening call followed by a conversation with the hiring manager. Successful candidates will then receive a short assignment to complete as part of the evaluation process.
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Unclear Seniority
Employment Type
Full Time
