TechOps-DE-CloudOps-Azure IAM Engineer - Senior

The opportunity

We are seeking a Senior Azure Infrastructure Support Engineer to provide advanced operational support for enterprise-scale Azure environments. This role requires deep expertise in Azure infrastructure components incident response and automation with a strong focus on security reliability and operational addition to core infrastructure responsibilities the ideal candidate will bring hands-on experience in IAM key management (SSH PGP/GPG PKI) contributing to secure access and encryption practices across hybrid environments.

Your key responsibilities

• Act as a senior escalation point for Azure infrastructure-related incidents ensuring timely resolution and operational stability.
• Lead incident response and coordination for Azure infrastructure issues.
• Manage and troubleshoot Azure components including VMs VNets Load Balancers and AKS.
• Conduct log analysis and diagnostics using Azure Monitor and OpenTelemetry.
• Own and execute SOPs and runbooks to manage infrastructure-related requests issues and remediation activities.
• Ensure proper access management including IAM role validation RBAC and security configurations.
• Monitor and support containerized environments (AKS Docker Helm).
• Create implement and manage SSH and PGP/GPG encryption keys within the organizations security framework.
• Generate and manage keys via automation tools and store them securely in Azure Key Vault or Secrets Manager.
• Support key lifecycle operations across Linux environments (e.g. RHEL7).
• Ensure integration of key management with access administration infrastructure.
• Contribute to the design and deployment of IAM capabilities aligned with enterprise security standards.
• Monitor industry trends and assess their impact on key management policies and governance.
• Provide advanced support for key-related issues across platforms and environments.
• Collaborate with engineering and product teams to identify recurring issues and drive SOP/process standardization.
• Provide mentorship and training for junior engineers.
• Participate in shift handovers and governance meetings to ensure knowledge transfer and continuity.
• Proficient in scripting identity administration tasks and VI Editor.

Skills and attributes for success

• Demonstrated expertise in handling complex troubleshooting and escalation scenarios across Azure infrastructure and IAM key management domains.
• Proficiency in Azure infrastructure components: VMs VNets Load Balancers AKS.
• Experience with Azure Monitor OpenTelemetry and other observability tools.
• Familiarity with scripting (Python PowerShell Bash) for automation and diagnostics.
• Strong understanding of Azure IAM RBAC and cloud security best practices.
• Experience with ITSM tools like ServiceNow for incident and change management.
• Ability to create and refine SOPs runbooks and technical documentation.
• Collaborative mindset with strong communication and mentoring skills.
• Deep understanding of cryptographic key management and IAM protocols.

To qualify for the role you must have

• 5 years of experience in Azure infrastructure operations IAM or cloud support.
• Hands-on experience with Azure services including VMs VNets AKS and AAD.
• Proven experience in managing cryptographic keys and IAM solutions.
• Experience in a 24x7 rotational support model.
• Undergraduate degree in a related field or equivalent combination of training and experience.
• Excellent problem-solving documentation and communication skills.

Technologies and Tools

Must haves

• Cloud Platform: Azure (VMs AKS Blob Storage AAD)
• Infrastructure Operations: Azure Security Groups VNets Load Balancers
• IAM & Security: SSH PGP/GPG PKI Azure Key Vault Secrets Manager
• IaC & Automation: Terraform/ARM Templates/Ansible
• Monitoring & Logging: Azure Monitor OpenTelemetry
• Automation & Scripting: Python PowerShell Bash
• ITSM: ServiceNow or equivalent

Good to have

• Cloud Platform: AWS (EC2 EKS VPC IAM)
• DevOps Tools: Azure DevOps GitHub Actions AWS CodePipeline
• Containerization: Kubernetes (AKS/EKS) Docker Helm
• Observability: Datadog Splunk
• Audit Tools: Venafi DigiCert

What we look for

• Enthusiastic learners with a passion for Cyber Security and Automation Practices.
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.