Technical Support Engineer 24/07

Ready to Power the Connected World Join Our Elite Network Support Team!

What were all about:

AnycompanycantellyouabouthowtheyareamultiawardwinningmarketleadingbusinessandyeswearebothofthosethingsintheworldofIoTconnectivity!14 million IoT subscriptionsactivein165countriesanddirectpartnershipswith50mobilenetworksweconnectyoutomorethan750networks worldwidedeliveringunmatchedvalueacrosstheIoTconnectivitychain.

InnovationisinourDNA and we have an insatiable hunger to wow! While we may not always get it right our drive to collaborate innovate and achieve top-notch customer satisfaction never wavers. We offer industry expertise stellar service support and the most flexible resilient and secure connectivity solutions on the market. Our expertise spans across various sectors including industry agriculture healthcare security transport utilities and smart cities.

IoT a fancy acronym or a secret code

TheInternetofThings(IoT)islikethemagicalgluethatkeepstheworldconnected!WirelessLogic we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Join the Wireless Logic Adventure:

Are you a networking whiz fluent in Spanish and ready to tackle complex challenges on a global scale At Wireless Logic a fast-growingleaderfuelingtheexcitingworldofM2MandtheInternetofThings(IoT)wereseekinganenergeticandfocusedNetwork Diagnostics Specialist (Level 3 Spanish Support) tobeavitalpartofourdynamicServiceDesk!

Your Mission:

Diveintotheheartofournetworkproviding24/7 expert support (in English/Spanish)andcritical local assistance in Spanish !

Your Adventure Will Involve:

• BeingaCustomerChampion:Providingtop-tiertroubleshootingandtechnicalsupportviaphoneandemailtoendusersdealersanddistributors.
• MasteringtheNetworkMaze:TacklingandconqueringcomplexincidentsinvolvingIPSECSSL/OpenVPNconnectionsVLANconfigurationsVRFsAccessListsanddynamicRoutingprotocols(OSPFBGP)yourexpertisewillbekey!
• CollaboratingwiththeBest:PartneringwithourMobileNetworksteamtopinpointtherootcausesofthosetrickynetworkgremlins.

What Makes You a Great Fit:

• You bring 2yearsofbattle-testednetworkingexperiencefromaNOCISPorMSPenvironment.
• YouspeakthelanguageofnetworksfluentlyideallyholdingaCCNPEnterpriseorServiceProviderlevelcertification.
• YoureaCiscocommand-lineninjawithmandatoryexperienceontheirRoutersSwitchesandFirewalls.
• Yourtechnicalandanalyticalskillsarelegendaryallowingyoutodissectcomplexissueswithease.
• YourefamiliarwithkeepingawatchfuleyeonnetworksusingMonitoringToolslikePRTG.
• YoupossessadeepunderstandingofthecoreprinciplesofEthernetTCP/IProutingPolicy-basedroutingIPsec/SSL/OpenVPNandVRFs.
• Youhaveaproventrackrecordofslayingnetworkproblemsandfindingeffectiveresolutions.
• Youreaconsummateprofessionalinallyourclientinteractions.
• Youreaninnovativethinkerbringingapositiveproactiveattitudeandthrivingonchange.
• Youexcelinourfast-pacedagileenvironmentwherecriticalthinkingandsharpproblem-solvingareyoursuperpowers.
• Youreaself-starterreadytotakeownershipanddrivesolutions.
• Bonuspointsifyouhaveexperienceprovidingsalessupportincomplexnetworkenvironmentsandifyouspeakadditionallanguages!

Behaviours We Value:

• Youreatime-managementmaestroandpossessnaturalleadershipqualities.
• Youreataskterminatorseeingeverymissionthroughtocompletion.
• Yourattentiontodetailislaser-sharpdeliveringaccuracyatthehighestlevel.
• Problem-solvingisyourpassionandyoutacklechallengeshead-on.
• Youreaprioritizationproeffectivelymanagingtasksandaligningwithstakeholders.
• Youreateamplayercollaboratingeffortlesslyacrossdepartments.
• Youbringapositiveforcefieldtoeverychallengeconsistentlystrivingforexcellence.
• Yourinterpersonalandcommunicationskillsaretop-notch.

Why Choose Your Adventure with Wireless Logic

• BePartofSomethingBig:JoinanentrepreneurialcompanythatsleadingthechargeintheexcitingworldofIoT.
• UnlockYourPotential:Weofferfulltrainingcontinuoussupportandthetoolsyouneedtoconquernewheightsinyourcareer.
• JoinaCompanywithHeart:Wegenuinelyvalueandrespectouremployeesfosteringasupportiveandinclusiveenvironmentwhereyoucanthrive.

Ok Im Interested Whats Next

Thank you so much for your interest in Wireless Logic Group we appreciate the time and emotion that goes into an application.

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

Overview of interview process at Wireless Logic:

• TeleInterviewMeetyourmanager
• 1stInterview(Virtual)-Meetthepeopleteam
• 2ndStage(FacetoFace)-Meetourleadership

If you require reasonable accommodation during the application and selection process please let us know. We will work together to best meet your needs.

How we work

We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.

By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.