Customer Service Representative - Processing Center
Customer Service Representative - Processing Center
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Job Description
REGISTRAR OF CONTRACTORS
The mission of the Registrar of Contractors is to protect the health safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.
Visit our website at:
CUSTOMER SERVICE REPRESENTATIVE - PROCESSING CENTER
1700 W. Washington Street Suite 105 Phoenix AZ 85007
This position will work in-office during training
Once fully trained telework may be available 1 day a week.
Work Schedule: Monday - Friday 8:00 - 5:00
Salary: $18.51/hr ($38500/yr)
Closing Date: Sunday August 17 2025
The Registrar of Contractors (ROC) is a government agency within the State of Arizona. We issue construction licenses and investigate complaints submitted to the agency from home-owners. The work of the ROC is interesting and important to the economy and citizens of Arizona.
Each month our central Phoenix office processes an estimated:
- 1800 pieces of incoming mail
- 8000 pieces of outgoing mail
- 2600 phone calls from the public
- 300 walk-in customers
- 85 public records requests
The ROC has a team of 4 employees who route incoming calls assist walk-in customers redact documents and process all incoming and outgoing mail. This important team supports the entire agency and is a first point of contact for our customers. We currently have one opening on the team.
This is an essential in-office position. Telework or remote work may be available up to 1 day a week.
Team members will be assigned to different tasks on a rotating schedule:
- Answer incoming calls to the agency and transfer to the appropriate department.
- Stamp sort track and scan incoming mail into the ROC system.
- Print and stuff outgoing mail including time-sensitive certified mail.
- Assist customers at the reception desk.
- Log checks into the accounting system to prepare for deposit.
- Redact documents for public records requests.
- Take inventory and stuck supplies.
- Create purchase requisitions and receipt deliveries.
- Back up the cashier when needed.
- Other projects or routine office tasks as needed by the ROC.
- Friendly disposition
- Detail-Oriented
- Reliable
- Comfortable working on a team and independently
- Efficient
- Ability to multi-task and switch priorities as needed
- Uses mistakes as an opportunity to learn
- Proficient with standard office equipment and software
- Willing to learn and perform new tasks not previously assigned
- Preference for bilingual (Spanish) but not required
The Customer Service Representative in the processing center is an entry level position with promotional opportunities throughout the agency and State. We welcome and encourage all interested applicants to apply.
To be considered for this position you must attach a cover letter to your the cover letter please address the following:
- What interested you in this position
- Tell us about a time where you had to consistently meet deadlines. What was your strategy for being successful at this
- Describe you comfort level with standard office equipment/software (email chat spreadsheets printers scanners etc.).
- Please share anything else about you or your experience that you would like us to know.
The selected candidate will receive a criminal history check.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The State of Arizona offers a comprehensive benefits package which includes:
Sick leave
Vacation leave and 10 paid holidays per year
Health dental and vision insurance
Retirement plan (ASRS)
Life insurance
Long-term disability insurance
Short-term disability insurance
Deferred compensation plans
The Registrar of Contractors also offers:
Tuition-reimbursement
This position will participate in the Arizona State Retirement System (ASRS).
If you have any questions about the position please contact the Registrar of Contractors at and ask for Human Resources.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
