FLEX Senior Manager, Hotel Operations Products

This is a temporary position.

JOB SUMMARY

The Senior Product Manager Hotel Operations is responsible for managing innovative and emerging products within the Hotel Operations Product Team. This role will collaborate with business partners and technical teams to maintain a well-groomed product backlog of features that includes refined user stories with solid technical solutions that are ready for development.

The Senior Manager will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning problem solving and must have property management system (PMS) and hotel operations experience.

CANDIDATE PROFILE

Education and Experience

Experience working with property management systems (PMS)

In depth understanding of hotel operations and how technology is used in day-to-day operations

Undergraduate degree

6 years experience in IT business management operations or related professional area

Experience in Agile/Scrum software development practice

Skilled at converting business needs into technology requirements

Demonstrated ability to assess customer needs creatively approach solutions and decide and influence appropriate courses of action

Excellent communicator both written and spoken. Must be able to explain product vision business objective technical feasibility define requirements and technical implementations

Demonstrated ability to deliver results under challenging conditions particularly when faced with complexity ambiguity and aggressive timelines.

CORE WORK ACTIVITIES

Technical Product Owner

Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development

Help define new product features and optimizations of existing ones and incorporate them into product roadmaps

Support the definition of guest service product requirements and development of the product roadmap

Provide clear vision and scope documentation use cases workflows and wire-frames to support development

Coordinate with support teams for defect resolution

Demonstrating and Applying Discipline Knowledge

Provides technical expertise and support to persons inside and outside of the department

Demonstrates knowledge of job-relevant issues products systems and processes

Demonstrates knowledge of function-specific procedures

Keeps up-to-date technically and applies new knowledge to job

Knowledge of and understanding of complex algorithms

Additional Responsibilities

Proven ability to lead and work with cross-functional teams in support of specific business priorities

Ability to solve problems quickly think strategically and drive data-driven decision making

Ability to simultaneously manage multiple projects and aggressive timelines

Strong interpersonal skills and success in cross-functional relationship-building at all levels ability to drive

consensus through influence and fact-based approach

Effective written and oral communications skills with sensitivity to global communication needs

Thrives in a fast-paced entrepreneurial environment

Demonstrates self-confidence energy and enthusiasm in leading and influencing teams

Proficiency in Office software products and digital collaboration tools

MANAGEMENT COMPETENCIES

Leadership

Adaptability Maintains performance level under pressure or when experiencing changes or challenges in the

workplace.

Communication Conveys information and ideas to others in a convincing and engaging manner through a variety

of methods.

Problem Solving and Decision Making - Identifies and understands issues problems and opportunities; obtains

and compares information from different sources to draw conclusions develops and evaluates alternatives and

solutions solves problems and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning organizing and on-going evaluation processes.

Managing Execution

Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction profitability and market share through effective planning organizing and on-going evaluation processes.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Customer Relationships - Develops and sustains relationships based on an understanding of

customer/stakeholder needs and actions consistent with the companys service standards.

Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Global Mindset - Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).

Mathematical Reasoning - Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve work-related issues.

Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

Reading Comprehension Understands written sentences and paragraphs in work related documents.

Writing - Communicates effectively in writing as appropriate for the needs of the audience.

The pay range for this position is $47.30 to $77.40 per hour.

Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.

FLEX opportunities offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 14 days after the date of this posting August 8 2025.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.