Senior Administrator, Benefit Payments Operations
Senior Administrator, Benefit Payments Operations
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Job Description
Job Description
What is the opportunity
You will be responsible for the processing of all transaction requests received from pension benefit clients ensuring accuracy and timeliness meets established standards. Senior Administrators are part of Benefit Payment Operations team which processes approximately 500000 pension payments monthly.
What will you do
- Review client requests for completeness. Communicate with Client Representative for any discrepancies clarification or incomplete requests.
- Maintain transaction documentation and workflow records for audit
- Data enter the transaction details into RBC systems including G BP
- Meet productivity accuracy and timeliness targets.
- Organize and prioritize work to meet deliverables and ensure that information is updated in the system prior to monthly payroll cycle.
- Perform through checks on work completed to avoid errors.
- Monthly distribution of client reports generated confirming details around payments issued.
- Responsible for communicating and providing direction to appropriate areas as it relates to funding requirements to cover different transactions being processed
- Adhere to established policies and procedures including escalation of issues.
- Ensure daily productivity statistics are accurate and current.
What do you need to succeed
Must-have
- 1-3 years of relevant work experience
- Experience in the financial industry
- Concern for order and quality
- Knowledge of Pensions/ Benefit Payment System and Operations
- Superior keyboarding skills
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate.
- Opportunity to obtain hands-on experience throughout your role.
- Working with an exciting close-knit supportive & dynamic group.
- Opportunity to collaborate with other business segments within the bank.
- Excellent career development and progression opportunities.
- A comprehensive Total Rewards Program including bonuses and flexible benefits.
- Competitive compensation.
Job Skills
Active Learning Adaptability Business Appraisals Critical Thinking Customer Service Decision Making Effectiveness Measurement Operational Delivery Process ImprovementsAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Senior IC
Employment Type
Full-Time
