TechOps-DE-AMS-Salesforce-staff
TechOps-DE-AMS-Salesforce-staff
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Job Description
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
- CRM FSC (Salesforce Financial Sales Cloud) Application Support Analyst
- Expected joining date: Immediate
- Experience: 2 to 3 years experience
Your key responsibilities
- Participate in incident management P1 / P2 ticket analysis requirement analysis for enhancements.
- Investigate CRM FSC issues reported and provide fix as necessary.
- Test and deploy applications and systems.
- Revise update refactor and debug code.
- Collaborate with internal teams to produce software design and architecture external teams like CRM for L4 support.
- Improve existing software.
- Develop change requests throughout the software development life cycle (SDLC).
- Excellent troubleshooting and communication skills.
- Attention to detail.
- Should have understanding and experience of software development best practices.
- Excellent business communication skills.
- Willingness to work in night shifts and on-call support.
Skills and attributes for success
- Atleast 1 year experience in the FSC configuration including data model rules hierarchy and relationship
- 1 years experience in FSC support and maintenance
- Experience in sales roles profiles and permissions setup for insurance CRM
- Knowledge and experience in communities
- Familiarity with Apex Lightning components FSC architecture
- Experience in integrating third-party applications and providing insights through analytics in the insurance
- Financial Sales Cloud certification
- Excellent troubleshooting and communication skills
- Attention to detail
- Should have understanding and experience of software development best practices.
- Excellent business communication skills
- Education in Information Technology or equivalent working experience
- Have exposure to working in shifts and on-call support.
- Should have willingness to get trained on new technology and provide necessary support.
To qualify for the role you must have
Strong in following technologies (minimum 1-year hands on experience on the below mentioned tech stack).
- 1 years experience in FSC Configuration including data model rules hierarchy and relationship
- Experience in support and maintenance
- Experience in Sales roles profiles and permissions setup for insurance CRM
- Familiar to Apex Lightning components FSC architecture
- Experience in integrating third-party applications
- Experience in communities
What we offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.
- Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
- Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Employment Type
Full-Time
