Peak Health Business Operations Manager - Innovation and Technology
Peak Health Business Operations Manager - Innovation and Technology
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Job Description
Company:
Marsh McLennan AgencyDescription:
Peak Health is seeking a Business Operations Manager Innovation and Technology in Wilson NC
Peak Health is a recognized behavioral change and nurse coaching leader in the industry. Our company was founded in 1989 by two nurse practitioners who wanted to improve employee health behaviors. With over 35 years of results and impact touching the lives of 100000 participants with clinical programming check out this case study that highlights our proven results to understand why we do what we do!
ADDITIONAL INFORMATION (all positions):**Company website: DUTIES
The following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Drive ongoing development efforts for Peak Health portals applications mobile apps and communications by liaising with IT support teams within McGriff/MMA and external teams.
Guide outsourced teams in developing weekly monthly and annual reports including dashboards.
Lead all Peak Health technology improvement projects.
Liaison with IT support teams to represent Peak Health needs on infrastructure projects.
Manage outsourced IT projects to budget.
Ensure monthly reports are completed to support client payroll / incentive payouts.
IT maintenance duties
Manage all interfaces process and file exchanges with clients and vendors for the Business Operations Team.
Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.
Research computer network and other electronic office equipment hardware/software.
Manage and coordinate with internal technical support personnel to troubleshoot IT equipment problems arrange for repairs and maintenance of IT equipment and order new IT equipment as approved and needed.
Submit and maintain tickets through the Service Now system for McGriff / MMA Support as needed to support Business Operations.
Manage and coordinate internal and external technical support teams.
Coordinate internal staff training and set up technologies such as AI and chatbots in order to assist customers with basic login password and website navigation issues. This should now be a separate line item.
Work with Data Transmission Team to submit new requests/change requests for automated file exchanges. Help maintain GoAnywhere MFT for all file transfers in and out.
Support Risk Management and review requests on the Business side as requested by Enterprise Technology related to the Peak Health applications.
Run and Maintain the FMS Emailer Application
Work with the Director of Business Operations to implement a robust reporting system such as Power BI. Provide support and build reporting dashboards as requested.
Work with Peak Health directors and support staff to maintain and manage all communications via automated email and texting applications.
Perform software development tasks such as updates to forms queries reports as approved by the Director of Business Operations.
Assume additional duties at direction of the Managing Director of Peak Health.
QUALIFICATIONS
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Bachelors degree or equivalent education and related training
Five to ten years experience or relevant industry experience
Technical / development experience with Microsoft Access SQL Server
Strong grammar skills required both oral and written
Problem solving skills
Strong organizational skills with ability to multi-task and follow through on outstanding issues.
Strong computer skills with proficient use of MS Word MS Outlook Internet Explorer and managing files/folders through Windows Explorer.
Excellent interpersonal skills with ability to communicate effectively both orally and in writing. Must be able to put clients at ease and explain wellness program guidelines and expectations.
Other Requirements
Must be flexible to function in a work environment where workload and schedules may change to meet the needs of the office.
Lifting: Able to lift up to 50 pounds.
Sitting: Frequently (25% - 50% of the time)
Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding: Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability: Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business needs.
Travel: Minimal and up to 10%.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague well-being through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
Generous time off including personal and volunteering
Tuition reimbursement and professional development opportunities
Hybrid Work
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at McGriff a division of Marsh McLennan Agency check us out online: view additional career opportunities visit flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:
We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
#MMAEHB
#MMAMCG
Required Experience:
Manager
Employment Type
Full-Time
