Senior Salesforce Administrator
Senior Salesforce Administrator
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Job Description
Join our Team
About this opportunity:
Job Locations: Boise ID or Plano TX
Ericsson Enterprise Wireless Solutions Inc. does not sponsor US work authorizations for this job position including H-1B O-1 and TN. Ericsson also does not hire F-1s working on EAD for this position.
As the technology firm that created the mobile world and a rich history of 145 years of building ground-breaking solutions and innovative technologies supported by 60000 patents Ericsson has made it our business to make a mark. When joining our team at Ericsson you are empowered to learn lead and perform at your best shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self and celebrated for the skills talent and perspective you bring to the team.
Ericsson Enterprise Wireless Solutions (BEWS) is the group responsible for leading Ericssons Enterprise Networking and Security business. Our growing product portfolio spans across wide area networks local area networks and enterprise security. We are the #1 global market leader in Wireless-WAN based enterprise connectivity solutions and are growing fast in enterprise Private 5G networks and Secure Access Services Edge (SASE) solutions.
How Will You Contribute to the Company
The Senior Salesforce Administrator will be instrumental in defining and delivering solutions within the Salesforce platform. The Senior Salesforce Administrator will be responsible for managing and optimizing our Salesforce environment to ensure it meets the evolving needs of our business. Additionally they will be responsible for leading the adoption and implementation of best practices in the use of Salesforce in supported processes: Sales Support Marketing. This role demands a strategic thinker and thought leader with excellent problem-solving skills that possesses an in-depth understanding of Salesforce functionalities.
What will you do
- Manage and maintain the Salesforce platform including system configuration integrations and data integrity.
- Develop and implement customized solutions within Salesforce to support critical business functions in the areas of Sales Support Marketing and Customer Success that meet project objectives and company goals.
- Create detailed specifications and technical designs based on business requirements that deliver scalable solutions with a focus on best practices and an exceptional user experience.
- Troubleshoot and resolve system issues provide training and support to Salesforce users and drive user adoption of best practice solutions.
- Perform regular system audits and prepare for Salesforces seasonal updates.
- Collaborate with cross-functional teams to design and implement comprehensive Salesforce solutions.
- Stay current with Salesforce releases new features and best practices to ensure optimal use of the platform.
- Manage & maintain sandbox environments
- Data management to improve Salesforce data quality implementing rules and automation as needed
- Perform proactive system maintenance including security reviews release updates health check and Optimizer
- Manage integrated applications and third-party add-ons like: CPQ DocuSign Conga ZoomInfo Own Marketo Amazon Connect
The skills you bring
- Education: Bachelors degree in computer science information technology or a related field; or equivalent work experience. Advanced degree preferred.
- Experience: Minimum of 8 years work experience 5 years of certified Salesforce Administrator experience
- Advanced Salesforce Administrator Certification.
- Certifications in one or more of the following Salesforce solutions: Sales Cloud Service Cloud Marketing Cloud CPQ Experience Cloud AgentForce Data Cloud.
- Strong understanding of the Salesforce architecture and data model.
- Understanding of triggers and Apex code
- Proficient in DevOps/ release management practices
- Experience with Salesforce integrations including APIs middleware and third-party applications.
- Excellent problem-solving abilities and attention to detail.
- Strong communication and interpersonal skills with the ability to interact effectively with both technical and non-technical stakeholders.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Familiarity with agile methodologies and project management principles.
Why join Ericsson
At Ericsson youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged but you wont be alone. Youll be joining a team of diverse innovators all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Hereto find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences perspectives and skillsets. We truly believe this approach drives innovation which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson is proud to be an Equal Opportunity employerlearn more.
If you need assistance or to request an accommodation due to a disability please contact Ericsson at
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities duties and skills required for this position and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) Boise (ID)
Job details: ICT Architect
Compensation and Benefits at Ericsson
At Ericsson we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including but not limited to location and the candidates combination of job-related knowledge qualifications skills education training and experience.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent competitive employee benefits such as: subsidized nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP) with a generous company-provided HSA contribution. For California employees we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation up to 3 personal days per year 11 annual holidays 8 hours of volunteer time and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employees start date. Furthermore Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program Talkspace mobile therapy and volunteer paid time off
Required Experience:
Senior IC
Employment Type
Full Time
