Application Development Executive Director_WMT

We are looking for a self-motivated senior leader preferably with a background on SaaS product like Genesys solution to lead this team. The candidate will be primarily responsible for leading design implementing and ensuring resiliency of contact center IVR and Routing applications implemented using Genesys. The successful candidate will need to have a broad call center view and understand in detail how the Genesys solution works with and alongside numerous other call center technologies.

The Contact Center & Client Experience Technology team lead will ideally have experience leading Cloud based Contact Center & Analytics platforms as well as architecturally contributing to development of teams horizontal suite of applications. Additionally the role will also contribute to ensuring the departments tech modernization goals are achieved. The role will ensure that technology strategies are well-coordinated and fully supporting the development of apps & products and growth within functions and lines of business. This role will also have regional responsibilities leading an India based team of 30 heads.

In the Reporting and Analytics space the team lead role has potential global leadership opportunities in managing business requirements prioritizing work with the business stakeholders delivering best in class data analytics and reporting functionality while designing and architecting robust technical solutions Qualifications
* Bachelors or Masters degree in engineering Technology or related field is required.
* A minimum of 15 years of experience in Technology development Public Cloud exposure DevOps Modernization or related roles.
* Good tech background to run Analytics and Reporting function of Contact Center and come up with automation scaling opportunities etc. and bring some technical thought leadership
* Financial industry experience is preferred.
Key Responsibilities (Functional)
* Own and lead the architecture design and development of various Contact Center Platforms. Providing mentorship to engineers and guide project team with technical solutions
* Build and Maintain relationship with key global business stakeholders and manage their respective workstreams
* Lead the global business strategy for Contact Center Platforms and partner with stakeholders across US for regional implementations and value addition opportunities.
* Lead change while maintaining operational excellence quality & control
Key Responsibilities (Regional)
> Hire manage motivate and develop a highly efficient and diverse India team of Application Development and Maintenance engineers.
> Act as a local leader and local manager for the team managing aspirations career growth performance reviews & feedback.
> Vendor Management and leading vendor consultants to deliver projects
> People Management Career development and Learning plans for team
Required Skills
> Experience in application/system design and architectures of cloud-based applications & Data Analytics
> Strong experience in any mainstream programming language like Java
> Event driven system design and Technology like Kafka
> Strong experience in database development on any major RDBMS platform (SQL Server/Oracle/Sybase/DB2) in designing schema complex procedures complex data scripts query authoring (SQL) and performance optimization.
> Expertise in designing Business Continuity /Disaster Recovery architecture
> Experience on data integration pipelines and Analytics dashboarding like PowerBI
> Awareness on Cloud platforms (AWS/Azure) and Knowledge of Snowflake would be desirable
> Experience establishing & leading large-scale teams work with global and cross-functional teams.
> Strong leadership skills with the ability to drive change and foster a culture of accountability and excellence
> Experience in handling large projects involving large data sets would be desirable
> Knowledge and active use of project management skills
> Experience with Agile software development and project management methodologies.
> Constant curiosity and a desire to improve self and team members
> Strong sense of ownership and accountability. Attitude to manage issues proactively including timely resolution and the identification of remediation opportunities
> Ability to manage ambiguity and bring focus with recommendations on solving tactical and strategic challenges
> Good to have knowledge of Contact Center products like Genesy

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