Senior Director, Experience Design and Innovation
Senior Director, Experience Design and Innovation
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$ 147000 - 222600
1 Vacancy
Job Description
JOB SUMMARY
The Senior Director End-to-End Experience Design & Innovation will lead projects focused on identifying creating and testing future state experiences that ultimately lead to long-term business expansion and growth. They will lead cross-functional teams mentor junior talent and serve as a key partner and experience design advisor for other disciplines throughout the organization with an emphasis on Brand. They will need to be comfortable working throughout the entire experience design and innovation lifecycle beginning with external and internal consumer and stakeholder research and then evolving to insight generation and synthesis business strategies and experience design concept development (visual physical brand development) consumer testing and validation and ultimately a point of view and recommendation for the organization. The Senior Director will collaborate across disciplines to deliver outstanding customer experiences and will drive a culture of innovation and customer-first mindset.
CANDIDATE PROFILE
Education and Experience
Required
Bachelors degree from an accredited college or university
Ten or more years relevant professional experience in customer experience design brand strategy design thinking trends and innovation or related function demonstrating progressive career growth and patterns of exceptional performance
Demonstrated ability in customer experience design design thinking innovation brand and product development and/or journey mapping
Preferred
MBA
Past experience leading the design development and delivery of complex stakeholder experiences using design thinking creativity and expert communication skills to deliver powerful results-oriented meetings and workshops
Strategy and/or innovation consulting experience
CORE WORK ACTIVITIES
Prioritize and lead strategic initiatives that drive overall growth as well as elevate the customer experience satisfaction retention and lifetime value.
Develop concepts build prototypes test with consumers and understand opportunities to scale.
Lead customer journey mapping education and elevation through experience design.
Track consumer macro trends and evaluate how they may impact the industry or the company.
Explore and make informed recommendations to leadership on new ways to improve the overall customer experience and engagement.
Advance the culture of innovation across the company.
Analyze information and evaluate results to select the best solution and solve problems.
Think creatively and practically to develop execute and implement new plans or programs.
Develop and implement tailored E2E experience design strategies utilizing quantitative and qualitative methodologies considering customer feedback maps personas user research technical constraints and opportunities to create end to end experience design concepts that support business and consumer objectives.
Cultivate cross-discipline relationships and collaborate with other teams at MI including Global Design Partnerships and Digital to deliver outstanding customer experiences.
Communicate design ideas and prototypes clearly and persuasively to a variety of audiences.
The salary range for this position is $147000 to $222600 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5% company match employee stock purchase plan at 15% discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pre-tax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Exec
Employment Type
Full-Time
